Help Desk Support SpecialistTalentoma • Jacksonville, FL, US

Help Desk Support Specialist

Talentoma • Jacksonville, FL, US

5 days ago

Job type

Full-time

Job description

Job Title : Remote Help Desk Support

Monthly Pay : $4,000 – $4,500

Summary :

We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.

Job Responsibilities :

Respond to support tickets, emails, and calls to address common tech issues.
Assist users with login problems, password resets, and system access.
Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
Document reported issues and track resolutions for future reference.
Escalate complex or unresolved issues to senior support staff.
Participate in virtual team meetings and help identify recurring challenges.

Qualifications :

Comfortable using computers, web browsers, and communication tools.

Strong attention to detail and excellent verbal / written communication skills.

Patient and calm under pressure, especially when helping frustrated users.

Well-organized and able to follow procedures accurately.

Experience in IT, technical support, or customer service is a plus.

Must have a reliable internet connection and a quiet, distraction-free home workspace.

Perks & Benefits :

Monthly pay : $4,000-4,500, depending on experience

100% remote work with flexible scheduling

Paid training and access to helpful guides and documentation

Supportive and positive team environment

Opportunities to advance into senior support or technical roles

Create a job alert for this search

Help Desk Support • Jacksonville, FL, US

Related jobs

Customer Support Scientist

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer Support Scientist II.Key Responsibilities Review and report customer DNA sequencing data Monitor quality of DNA sequencing data and perform proactive follow-u...Show more

Last updated: 7 days ago • Promoted

Bilingual Customer Support Consultant

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer & Technical Support Consultant - Bilingual.Key Responsibilities Act as the liaison between customers and the laboratories, answering questions and resolving is...Show more

Last updated: 30+ days ago • Promoted

Help Desk Technician - 6 Month Contract

Next Step Systems LTD • Jacksonville, FL, United States

Temporary

Help Desk Technician - 6 Month Contract, Jacksonville, FL.We are seeking a Help Desk Technician for a 6 month contract.This position is 100% Onsite and NOT Remote. Candidates must be located in the ...Show more

Last updated: 16 days ago • Promoted

Lead Customer Support Analyst

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Lead Customer Support Operations Analyst.Key Responsibilities Oversee a team of Customer Support Operations Analysts, providing coaching and performance management Coo...Show more

Last updated: 5 days ago • Promoted

Customer Support Engineer

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer Support Specialist to enhance customer experience by providing technical support and engineering solutions. Key Responsibilities Triaging customer issues and de...Show more

Last updated: 30+ days ago • Promoted

Customer Support Associate

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer Support Associate specializing in Consumer Billing.Key Responsibilities Manage complex API billing inquiries and serve as the primary contact for enterprise cu...Show more

Last updated: 30+ days ago • Promoted

Tier 2 Customer Support Lead with Clearance

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Tier 2 Customer Support Lead to oversee mid-level customer support operations in a federal and DoD-aligned digital ecosystem. Key Responsibilities Oversee daily Tier 2 s...Show more

Last updated: 6 days ago • Promoted

Customer Support Executive

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer Support Executive (Chinese speaking) to join their remote team.Key Responsibilities Onboard and activate new Chinese-speaking brands, guiding them through the ...Show more

Last updated: 30+ days ago • Promoted

Information Technology Professional (IT Support)

US Navy • Jacksonville, Florida, United States

Part-time

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...Show more

Last updated: 21 days ago • Promoted

Onsite Help Desk / Support Technician

The CSI Companies • Jacksonville, FL, United States

Full-time

CSI is Seeking an Onsite Help Desk / Support Technician in La Palma CA for their large well known Payroll Processing client. Location - Onsite Monday - Friday in La Palma CA.Pay - up to 35 dollars an ...Show more

Last updated: 20 days ago • Promoted

Customer Support Specialist II

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer Care Specialist II who will serve as a key resource for resolving complex technical issues. Key Responsibilities Provide technical assistance through various ch...Show more

Last updated: 5 days ago • Promoted

Bilingual Customer Support Specialist

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French / English.Key Responsibilities Provide professional support to all customers and assist them in naviga...Show more

Last updated: 30+ days ago • Promoted

Tier 3 - Help Desk - Team Lead

Heroes Talent Group • Jacksonville, FL, United States

Permanent

Team Leader- Tier 3 - MSP Engineer Field Service Tech.Compensation : Based on Experiece + Full Benefits Package (Direct hire - Not a contract). Must have experience leading a team.Very strong with ne...Show more

Last updated: 20 days ago • Promoted

Senior Help Desk Technician

Spectrum Comm Inc • Jacksonville, FL, US

Full-time

Quick Apply

The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in Jacksonville, Florida. This role provides Tier 2–3 troublesho...Show more

Last updated: 30+ days ago

Customer Support Analyst II

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Customer Support Analyst II.Key Responsibilities Act as the primary point of contact for customers via various communication channels to address their needs and resolve...Show more

Last updated: 30+ days ago • Promoted

Junior Customer Support Representative

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Junior Customer Support Representative to provide versatile support in a dynamic fintech environment. Key Responsibilities Provide customer service, KYC, and operational...Show more

Last updated: 7 hours ago • Promoted • New!

Senior Help Desk Technician

Spectrum Comm • Jacksonville, FL, United States

Full-time

Last updated: 20 days ago • Promoted

Customer Support Specialist

VirtualVocations • Jacksonville, Florida, United States

Full-time

A company is looking for a Supplier Success Professional (Customer Support).Key Responsibilities Provide professional support to all customers and assist with navigating the cloud application Ve...Show more

Last updated: 30+ days ago • Promoted