Customer Service Representative

Residential Customer Service Representative

Betlem Residential Heating & Air Conditioning are seeking a dependable and detail-oriented Residential Customer Service Representative to support our service department. In this role, you will communicate with customers, schedule service calls, support dispatch and billing activities, and ensure that all tasks are completed accurately and efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping customers.

Daily Responsibilities :

• Answer incoming customer calls and schedule service appointments.
• Create call slips and work orders with complete customer information in COINS.
• Review overnight and weekend calls each morning; communicate with technicians and managers for proper follow-up.
• Provide customer updates and follow up on open work orders.
• Support service dispatch with prioritizing, scheduling, and assigning work orders to technicians.
• Assist with billing of service work orders.
• Issue purchase orders as needed.
• Schedule and track sales appointments.
• Open, close, and monitor installation work orders through completion.
• Support the installation billing process.

General Administrative Support :

General Expectations :

What We Offer :

The Betlem Team :

Join a company with a century-long tradition of excellence, a supportive team environment, and opportunities for career growth. At Betlem, your skills and dedication are recognized, valued, and rewarded.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

Notice to Prospective Employees

Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.

Geographic Disclosure

Compensation Range-$22.00 / hour-$28.00 / hour