Technical Support Specialist

Job Title : Technical Support Specialist

Job Description

Serve as an internal and external point of contact for administrative and data entry support for the Applications Team. This role involves utilizing the LIS system for data entry and managing client information, along with high-volume data entry and organizational tasks.

Responsibilities

Serve as the primary contact for administrative and data entry support for the Applications Team.

Utilize the LIS system for data entry and client information management.

Perform high-volume data entry and organizational tasks.

Provide customer service to support new client and portal registrations, ensuring all updates are complete.

Follow up with doctors' offices and maintain and clean up data as needed.

Answer, screen, and forward incoming phone calls.

Respond to all inquiries courteously and helpfully.

Perform other administrative duties as assigned.

Essential Skills

Proficiency in data entry and Microsoft Office.

Experience with troubleshooting

Experience with LIS system or similar software.

3 years of high-volume data entry / administrative assistant experience in a corporate office environment.

Strong customer service skills, particularly in managing new client and portal registrations.

Ability to type at a minimum speed of 50 words per minute.

Work Environment

Located in Montgomery County, the position requires local candidates. The role is within an office environment on the 4th floor, separate from the lab area. Work hours are from 9 AM to 5 PM with a 30-minute break. The company fosters a casual and friendly environment, emphasizing employee care and development. Opportunities for movement within the company are available. Employees enjoy strong benefits, including a 401K with solid matching and phenomenal health benefits. The team is characterized by direct communication and accountability.

Job Type & Location

This is a Contract to Hire position based out of Rockville, MD.

Pay and Benefits

The pay range for this position is $16.00 - $22.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rockville,MD.

Application Deadline

This position is anticipated to close on Dec 8, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.