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Transport Svc Outreach / Bus Dev

Transport Svc Outreach / Bus Dev

Beacon Health SystemKalamazoo, Michigan, United States, 49048
30+ days ago
Job type
  • Full-time
Job description

Transport Svc Outreach / Bus Dev

The Transport Services Outreach and Business Development Coordinator, reporting to the Vice President of Nursing, is pivotal at Beacon Health System. This position coordinates and enhances air and ground transport programs and services across the regional community. The role involves representing, marketing, and promoting these programs to healthcare organizations and municipal emergency service providers. A key responsibility includes establishing and maintaining strong referral relationships and communication channels with regional hospital medical and ancillary staff members.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Coordinates transport program and services throughout the regional community by :

  • Identifying goals and objectives for transport services. Managing outreach programs and transport services at referral hospitals and continually developing referral relationships between area hospitals and Beacon Health System.
  • Conducting on-going evaluations of the transport needs of referral hospitals by regular visits, surveys and telephone communications. Taking action when necessary to maximize Beacon referral hospital relationships.
  • Coordinating feedback to referral hospital staff through dialogue, letters and reports.
  • Organizing regular transport case review conferences at referral hospitals for medical and nursing staff.
  • Serving as a key liaison between the network of referral hospitals, physicians and staff, and municipal emergency service providers; responding to common inquiries or complaints.
  • Responding to all referring hospitals when transport-related issues are identified and implementing service recovery and support promptly.
  • Facilitating physician-to-physician communications as indicated to resolve issues or provide support.
  • Informing the Medical Director, Director, and Manager of issues that are not promptly resolved or are indicative of significant trends.
  • Coordinating revisions to existing contracts between transport vendors and Beacon Health System.

    • Represents, markets and promotes safe / efficient transport of Adult, Pediatric, Neonatal, and Maternal programs across all service lines by :

  • Contributing to the establishment of marketing goals to ensure share of market and profitability of programs and / or services.
  • Assisting with the development and execution of marketing plans and programs, both short and long range, to ensure profit growth and expansion of programs and / or services.
  • Researching, analyzing and monitoring financial, competitive and demographic factors so that market opportunities may be capitalized on and effects of competitive activity may be minimized.
  • Performing a key role in decision making processes related to the marketing, packaging and promotion of these services, utilizing a variety of media.
  • Coordinating advertising and promotional activities with internal Market Communications Department.
  • Assisting with the effective control of marketing results and recommending corrective action to ensure that marketing objectives are achieved within designated budgets.
  • Assisting in developing and maintaining relationships with key stakeholders, conducting regular meetings and listening and attending to the diverse needs of the regional community.
  • Preparing marketing activity reports.
  • Participating in various community-related activities as appropriate.

    • Contributes to the overall effectiveness and efficiency of the department by :

  • Completing other job-related assignments and special projects as directed.

    • ORGANIZATIONAL RESPONSIBILITIES

    Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Education and Experience

  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's Degree in Business Management or related field and three years of related professional experience in a healthcare organization or emergency medical service environment.

    • Knowledge & Skills

  • Requires knowledge of health care services needed in the implementation of emergency medical service programs.
  • Demonstrates organizational and managerial skills of planning, budgeting and quality improvement.
  • Requires ability to define problems, collect data, establish facts and draw valid conclusions.
  • Demonstrates strong interpersonal skills to interface effectively with a wide variety of professional staff and clients to assure ongoing rapport between health care organizations in the regional community and municipal emergency service providers.
  • Demonstrates excellent communication skills, both oral and written, to articulate ideas clearly and concisely.
  • Demonstrates ability to prioritize a large volume of information, relay it to appropriate staff, make highly effective presentations and make independent judgments and decisions in the field which are consistent with organizational / departmental goals and objectives.
  • Demonstrates knowledge of and a commitment to Beacon Health System's mission and values.

    • Working Conditions

  • Travel is required to healthcare organizations and municipal emergency service providers in the regional community.

    • Physical Demands

  • Requires the physical ability and stamina to perform the essential functions of the position.

    • PI381b70888451-30511-38819329

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    Svc • Kalamazoo, Michigan, United States, 49048

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