Telecommunications Specialist III - IM Regional Ops (New Braunfels)

Description

Summary :

The Telecom Specialist III is a senior-level role responsible for advanced support, configuration, and maintenance of telecommunications systems across the organization. This position serves as a technical mentor and project coordinator, ensuring reliable voice and data communication services for healthcare operations. Responsibilities include managing telecom infrastructure, troubleshooting complex issues, coordinating installations, and providing leadership for telecom-related projects. The ideal candidate will have formal technical training beyond high school, at least four years of related experience, and strong knowledge of telecom systems, wiring, cabling, and network integration.

Responsibilities :

• Install, configure, and maintain enterprise telecommunications systems, including VoIP, PBX, and unified communications platforms.
• Perform advanced troubleshooting for telecom hardware, software, and connectivity issues.
• Coordinate and execute telecom projects, including system upgrades, equipment deployments, and infrastructure setups.
• Manage wiring, cabling, and complex equipment installations for voice and data systems.
• Ensure compliance with organizational standards, security protocols, and regulatory requirements (e.g., HIPAA).
• Provide mentorship and guidance to junior telecom staff and field technicians.
• Maintain accurate inventory of telecom hardware and software assets.
• Document configurations, processes, and troubleshooting steps for telecom systems.
• Collaborate with IT teams to resolve network-related telecom issues.
• Act as primary customer contact for technical and service-related telecom problems.
• Independently manage small-scale telecom projects and departmental moves, ensuring minimal disruption to operations.
• Communicate effectively with internal teams and external vendors for service support and project coordination.

Requirements :

Physical Requirements

Additional Requirements

Work Schedule :

8AM - 5PM Monday-Friday

Work Type : Full Time