Customer Service Specialist

Customer Service Specialist

At Fiskars Group we are unified and driven by our common purpose : pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! FISKARS Customer Service Specialist Middleton, WI | Hybrid (3 days onsite, 2 days remote) At Fiskars Group, we've been transforming everyday moments into extraordinary experiences for over 375 years - from the iconic orange-handled scissors to our innovative home, garden, and outdoor products. Join a team that values craftsmanship, collaboration, and curiosity as we continue shaping the future of design and daily living. We're looking for a Customer Service Specialist to help us deliver world-class service to our retail and wholesale partners. In this role, you'll be at the heart of our operations - managing orders, ensuring data accuracy, and building strong relationships that keep our customers delighted and our business running smoothly.

What You'll Do

• Manage all aspects of customer order fulfillment for assigned accounts - from order entry to delivery - ensuring accuracy, timeliness, and customer satisfaction.
• Collaborate closely with Demand Planners, Supply Planners, and Sales teams to resolve product availability or timing issues.
• Maintain data integrity in our systems by reviewing and updating customer and product information.
• Review customer routing guides to align shipping requirements and minimize fines and shortages.
• Create and publish weekly sales order reports for Sales and Customer partners.
• Monitor key customer metrics - including service levels, fines, shortages, and zero-touch orders - and identify opportunities for improvement.
• Build strong cross-functional partnerships to drive success and continuous improvement.
• Adapt and stay flexible in a fast-paced, evolving environment, managing multiple priorities with accuracy and care.

What You Bring

Why You'll Love Working Here

At Fiskars Group, we believe in growth - for people, brands, and the planet. You'll join a team that values your ideas, encourages collaboration, and provides opportunities to develop your career in an inclusive, purpose-driven environment. Make an impact where tradition meets innovation.