IRIS Operations Specialist (Madison, WI) (Administrative / Customer Service)

Wisconsin Iris Program Administrative Support

Provides administrative support for Wisconsin IRIS program operations, including referrals, enrollment, eligibility, service authorization and other administrative related requirements of the IRIS program. Contributes to overarching strategy to provide quality and cost-effective care.

Essential Job Duties :

• Supports referrals, enrollments, disenrollments, workload assignments, ongoing eligibility, financial eligibility, welcome calls, prior authorizations, individualized service plan activities and other administrative and clerical requirements related to the Wisconsin IRIS program.
• Provides consultation, training, and support to field staff.
• Provides support to field staff completing data entry and tracking within Wisconsin IT system, SharePoint, and Power BI programs.
• Processes incoming email requests and assists with outgoing and incoming calls.
• Participates in team discussions, assists with projects, and engages in problem-solving and overall process development and implementation.
• Follows directions to meet established protocols and deadlines.
• Provides technical support and customer service.
• Researches and provides assistance on inquiries received from staff, program participants, partner agencies, vendors, etc.
• Assists with projects as requested by leadership.

Required Qualifications :

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V Pay Range : $16.4 - $31.97 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.