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Auto Collections Specialist

Auto Collections Specialist

CAG AcceptanceScottsdale, AZ, US
20 days ago
Job type
  • Full-time
Job description

Chapman Automotive Group (CAG) Acceptance, LLC is an Arizona based full service indirect automobile finance company specializing in sub-prime auto loans. We are searching for an experienced Auto Collections Specialist to contribute to a results-oriented team. To be successful in this role, candidates should be well-versed in FDCPA standards and collections regulations, self-motivated and goal oriented. Our ideal candidate will have experience with subprime auto loan collections or buy here - pay here collections, but any collections experience is welcome!

If you have a strong collections background, appreciate autonomy in the workplace, and want to become part of a close-knit team with big goals, we want to hear from you! Apply today to take your career to the next level with CAG Acceptance!

What We Offer :

  • Competitive Compensation! Starting at $19 per hour base pay, plus an attractive bonus structure with bonuses averaging $1,000+ per month.
  • Professional Development : Access ongoing training and growth opportunities to advance your career.
  • Supportive Team Environment : Join a collaborative team where your contributions are valued.
  • Employee / Family Discounts : Enjoy discounts on vehicle purchases and services for you and your family.
  • Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing :

  • Comprehensive Health Coverage : Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
  • Onsite Nurse Practitioners : Access healthcare services and wellness support conveniently at work.
  • Flexible Spending Accounts (FSAs) : Save on healthcare and dependent care expenses with pre-tax dollars.
  • Affordable Life and Disability Insurance : Cost-effective plans providing financial security for you and your loved ones.
  • Employee Assistance Program (EAP) : Free, confidential support for personal and professional challenges, including counseling and financial advice.
  • 401(k) Retirement Plan : Competitive matching contributions and tax advantages to help grow your retirement savings.
  • Generous Paid Time Off (PTO) : Time off to recharge and maintain work-life balance.
  • Core Responsibilities :

  • Make and receive calls, consistently following the company's collections call model and techniques, speaking clearly and concisely and listening effectively.
  • Assist customers with questions about their loans and negotiate the best possible payment arrangements based on each customer's individual circumstances.
  • Display professionalism, tact and empathy while speaking with customers.
  • Make recommendations to litigate when necessary, while following all state and FDCPA standards.
  • Consistently and accurately document all information pertaining to accounts.
  • Accurately process check-by-phone and / or electronic payments.
  • Perform in-depth skip tracing tasks to locate borrowers.
  • Desired Qualifications and Experience :

  • A minimum of 2 years of collections experience is required; subprime auto loan collections is strongly preferred!
  • A minimum of 2 years of experience skip tracing is required.
  • Up-to-date knowledge of FDCPA standards and state laws.
  • Ability to maintain composure with difficult or irate customers.
  • Ability to simultaneously take good notes while speaking with customers.
  • Self-motivated, takes initiative, and works well independently.
  • Superb verbal and written communication skills - bilingual is a plus!
  • Proficiency with Microsoft Outlook, Excel and Word required.
  • Must pass a pre-employment background check and drug screening.
  • Hours and Work Environment :

    This is an onsite position at our office located in Scottsdale, AZ. Our office consists of a small team of high performers. As part of our team, you will be entrusted to work independently and manage your own workload. Hours are Monday - Friday 8am to 5pm with occasional Saturdays and / or overtime.

    To Apply : If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

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