Collections Specialist

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Bilingual Customer Support / Collections

Location : Tempe, AZ 85281

Duration : 12-18 Months Contract

Pay Rate : $19.00 / hr.

Job Description :

Shift : Mon-Thurs : (Early Shift) 8 am - 5 pm (Late Shift) 11 am - 8 pm ; Fri : 7 am - 4 pm; Sat : 6 am - 11 am

• Collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collection procedures.
• Place or receive calls in priority order as established by management.
• Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.
• Determine the cause of delinquency and the best course of action to assist the delinquent customer.
• Order an updated credit bureau report or initiate the skip-tracing process in accordance with established standards.
• Review files from Loan Services in accordance with established standards, if applicable.
• Initiate deferrals on accounts based on written policy guidelines.

Benefits :

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.