Guest Services Representative / Front DeskMy Place Hotel • Racine, WI, US

Guest Services Representative / Front Desk

My Place Hotel • Racine, WI, US

10 hours ago

Job type

Full-time

Job description

Guest Services Representative / Front Desk

Are you ready to join a team that's passionate about delivering exceptional guest experiences? My Place Hotel is seeking a motivated, detail-oriented Guest Services Representative. In this vital position, you'll serve as the central point of contact for guests-ensuring their stay is smooth and enjoyable from reservation to check-out. If you're dependable, organized, great with multitasking, and have a positive attitude and strong local knowledge, this could be the perfect opportunity for you!

As a Guest Services Representative, your shift will include a variety of responsibilities all focused on providing top-tier service :

Guest Interaction

Warmly welcome and greet guests.
Efficiently handle check-ins, check-outs, and reservations.
Accurately record all room, tax, My Store, and pet fee charges according to hotel policy.

Guest Assistance

Provide information about hotel amenities, local attractions, restaurants, shopping, and nearby churches.

Assist guests with questions, concerns, or complaints with professionalism and care.

Telephone & Communication

Operate the phone system using proper etiquette.

Take and transfer calls, and accurately record messages.

Financial Transactions

Complete credit card authorizations.

Handle cash transactions with accuracy and provide change when needed.

Administrative Duties

Maintain organized daily activity logs, including cash and call logs.

Keep the Front Desk Log updated.

Report any guest, maintenance, or front desk issues to the General Manager.

Safety & Security

Follow all hotel safety and security policies.

Routinely inspect the property, including hallways, stairwells, entrances, outdoor lighting, and exterior doors.

Loyalty Program Promotion

Actively promote the Stay Rewarded Loyalty Program to enhance guest engagement and satisfaction.

Cleaning & Upkeep

Assist with laundry : washing, drying, folding, and storing linens.

Clean and sanitize common areas.

Stock supplies, make coffee, and maintain the coffee bar.

Keep entrances and sidewalks clear of snow and ice.

Support Services

Deliver guest supplies (e.g., cribs, towels, toiletries).

Issue and track master keys and key cards for housekeeping and maintenance.

Housekeeping Assistance

Support housekeeping by cleaning guest rooms when occupancy is high or staffing is limited.

What We're Looking For

Basic Computer Skills : Familiarity with Microsoft Office and general computer applications.

Strong Communication : Clear, friendly verbal and written communication.

Organizational Skills : Ability to multitask while maintaining accuracy and efficiency.

Dependability & Professionalism : Consistency, reliability, and a professional demeanor.

Attention to Detail : Accuracy in financial transactions, guest records, and daily tasks.

Benefits

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training Opportunities

Growth Potential

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Front Desk Representative • Racine, WI, US

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