Application Support Analyst

Our client, an Employer of Choice in the Springfield MA area, is seeking a Application Support Specialist who is responsible for ensuring the stability, availability, and smooth operation of the organization’s production systems and applications. This role plays a critical part in incident response, technical troubleshooting, and supporting end-users across multiple departments. This role works closely with cross-functional teams, vendors, and warehouse operations to resolve issues, enhance system reliability, and support ongoing business initiatives.

This position requires strong SQL capabilities, experience supporting production environments, and an understanding of warehouse management systems (WMS). The individual will be expected to document solutions clearly, contribute to process improvements, and provide insights to prevent recurring issues.

To be clear, this position is contract to hire and reports to their office a minimum of three days per week.

Key Responsibilities

Production System Support

• Ensure continuous availability and performance of critical production systems.
• Respond promptly and efficiently to incidents to minimize business disruptions.
• Troubleshoot and resolve complex technical issues in collaboration with cross-functional teams.
• Serve as a primary support resource for warehouse-related system needs.

Work with third-party vendors, including situations where vendor responsiveness may vary.

Technical Troubleshooting & SQL

Support system integrations and evolving technology tools including SQL, Postman, RabbitMQ, and others.

Warehouse Management Systems (WMS)

Act as a key resource for warehouse users and operational stakeholders.

Documentation & Knowledge Sharing

Promote best practices to improve system reliability and user experience.

Collaboration & Communication

Participate in on-call rotations and off-hours incident support as needed.

Qualifications

Education

Relevant certifications (e.g., ITIL, incident management) are a plus.

Technical Skills

Familiarity with tools such as Postman, RabbitMQ, and related technologies is beneficial.

Soft Skills

Ability to manage multiple tasks and work in a fast-paced environment.

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