Bilingual Customer Care Agent

Customer Care Agent

First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time. If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.

What You'll Do

• Manage mostly inbound calls for current and potential customers
• Answer questions about our products and services, take payments and offer outstanding customer support
• Verify and update customer account information as necessary
• Meet daily, monthly and quarterly metrics based off customer service-related measures
• Identify and escalate customer calls with complex issues
• Work cross-functionally with internal teams to ensure a seamless customer experience
• Happily complete other responsibilities assigned

What We're Looking For

Benefits We Offer

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP / EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and / or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.