Systems Analyst 2

Job Description

Job Description

Overview

Working under the direction of the Manager, and / or Lead, the Systems Analyst role within IT provides operational support, change management, and ongoing maintenance for IT Applications.

Provides quality support for assigned applications and performs analysis and troubleshooting. Portrays competency for operational, application and administration duties required to support NAH's environment in a highly available manner.

Provides direct support for the IT applications and supports the effective and efficient use of computing resources and facilitate client workflows.

May participate in project initiatives, planning activities, and collaborate with other Analysts.

This might be the job for you if you :

• Are clinically driven and technical in nature with a drive for problem-solving and enjoy team work with other like-minded individuals
• Demonstrate the ability to work with vendors to support other technologies and to learn new systems, applications, software to support every changing technology need
• Demonstrates strong proficiency in Cerner Millennium applications, including design, build, testing and maintenance of Cerner solution (CCL, Physician documentation, Health

Maintenance / Recommendations, HealtheRegistry, Orders, Power Forms, Case Management

• Demonstrate ability to take ownership of tasks, work independently, and show initiative
• Demonstrate problem solving and critical thinking skills (ability to identify and articulate issues / roadblocks)

The analyst will be an enthusiastic change agent and inspire a shared sense of purpose and be able to shift from the big picture to critical small detail thinking.

The analyst must be able to exhibit proactive critical thinking and problem solving to ensure successful and continuous stakeholder support through goal oriented behavior.

Responsibilities

Technological Development

3+ years experience in mitigating issues by updating, modifying, configuring and evaluating production and non-production systems.

Knowledge of Healthcare Business operations, departments, and processes enabling proficient ability to implement Business application and server changes across the Healthcare system.

Is able to perform hardware device or system analysis to diagnose any issues or identify sources of performance degradation.

Ability to create and implement effective, appropriate solutions independently.

3 + years experience with application support to include drafting, reviewing and approving implementation of changes to applications and supporting documentation.

Experience using various systems and recommended tools to support and troubleshoot various database and application software systems deployed in a healthcare environment.

3 + years Ability to provide resolution using Incident Management and Change Management processes, in line with ITIL Guidelines.

Knowledge of Healthcare operations, departments, and processes enabling proficient ability to implement application and server changes across the Healthcare system.

Responsible for supporting functional specifications for application development projects, implementing, configuring and maintaining applications, and resolving application issues.

Identifies and participates in available continued education within scope of responsibility on an annual basis

Communications

Respond to requests for technical assistance following the NAH incident and request management guidelines.

Effectively utilizes all available data as a communication tool to promote data-driven decision making.

Responsible for providing quality status updates to stakeholders via communication tools and within the NAH service management tool.

Participates in communication with staff and leadership to promotes cross-team collaboration and growth of team members through mentorship.

Demonstrates ability to manage vendor relationships including accountability to Service Level Agreements (SLA) and Project Scope deliverables

Operations

Establish and maintain partnerships with stakeholders and operational owners while supporting, upgrading and implementing solutions.

Actively participates in assigned projects including tasks and go live activities relevant to the scope of work. Provides relevant support documentation post project go live to supporting team members.

Maintains a thorough understanding of hospital system operations to provide consistant and effective support of the workflows and solutions.

Proven experience in enterprise hardware and software systems and equipment, including but not limited to the ability to operate a computer, server, and peripheral devices to support all NAH IT systems.

Demonstrates ability to independently diagnose and troubleshoot issues and provide technical resolutions or engage appropriate resources for escalation.

Responsible for special functions and duties as directed by management.

Responsible for documenting, reviewing and updating configuration changes on supported systems aligning with ITIL standards and departmental processes.

Responsible for leading small projects and functional requests including scoping, time management and execution.

Compliance / Safety

Responsible for reporting any safety-related incident in a timely fashion through the Vigilanz / RDE tool; attends all safety-related training programs;

performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

Stays current and complies with state and federal regulations / statutes and company policies that impact the employee's area of responsibility.

If required for the position, ensures all certifications and / or licenses are up-to-date and valid prior to expiration dates.

Completes all company mandatory modules and required job-specific training in the specified time frame.

Qualifications

Education

Bachelor's Degree in Information Technology, Business Administration, Healthcare Administration or closely related field - or 5 years of experience

Certification & Licensures

Cerner Fundamentals - Required for EHR application support Clinical and Revenue Cycle applications within 6 months of hire

Professional Certifications (2 preferred) : Certifications that portray advanced level of proficiency relevant to the job responsibilities.

ITIL v3 (or higher) Foundation-Preferred

Experience

Minimum of three (3) years Healthcare IT Analyst experience

3+ years of experience in system implementations, upgrade and maintenance

3+ years of experience with process improvement, project planning / work breakdown or workflow management

3+ years of experience working in EMR, ERP or other healthcare applications.

Experience leading small projects including scoping, time management and execution