Desktop Support Technician

At CompucomStaffing () , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Lynn, MA and provide end-user support.

Duties and Responsibilities :

Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings

Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site

Assist Site Leader in the execution of established processes and escalations

Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware

Maintain, analyze, and troubleshoot software and computer peripherals

Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Assure that all tickets requiring follow up work and / or calls receive appropriate attention

Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment

Perform backup, recovery, and security procedures both planned or during emergency

Follow established procedures to detect, diagnose, and accurately report outage of critical site applications

Assist with diagnoses of network hardware and performance problems

Perform approved installation, configuration, and maintenance of physical network

Perform network system administration task both planned or during emergency

Back up and burn end user data

Assist in developing and documenting improvements to current processes

Assist other coworkers in resolution of end users' technical issues across the program

Skills and Qualifications :

Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction

Demonstrate high energy given fast-paced environment

Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well

Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support

Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems

Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

Get work done independently, and for attendance for availability to work scheduled hours

Trusted to work proactively is a key attribute given limited site IT Leaders

Ability to handle multiple projects

Able to meet expectations regularly and respond well to feedback from leadership

Ability to setup, configure, and add all hardware

Experience with asset management

Experience working in an enterprise environment

Wage Range :

The rate for this position is between $19.50 - $28.60 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing () ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.