Program Manager

JOB DESCRIPTION

Position Title :

Department of Corrections - Program Manager

Department : Supportive Housing

FLSA Status : Exempt

Reports To :

Assistant Director of Supportive Housing

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing administrative oversight and direct program management of the Department of Corrections Scattered Site Housing Program, including but not limited to; program activities, case management services, development & monitoring of program operating budgets, documentation for funding sources, and the delivery of quality services. Develop and foster relationships with the community, funding agents, and other local resources. Coordination of all apartment and landlord related functions.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Manage day-to-day operations of the Department of Corrections Scattered Site housing program, including direct management, planning and overall coordination of program services.
• Assist the Assistant Director in the development of short-term activity plans and long- range goals.
• Coordination of all apartment and landlord related functions including but not limited to; lease execution, rent payments, apartment repairs, apartment selections, rental payments, apartment searches, and development of new landlord contacts.
• Responsible for the coordination of all case management services.
• Ensure that all staff is knowledgeable of Steps to Success (STS), including their respective roles in implementation / service delivery. All staff must be appropriately trained on the use of the STEPS case management and data collection system and quality assurance measures must be implemented and assessed on a regular and ongoing basis.
• Monitor program activity and ensure compliance with agency initiatives.
• Conduct staff chart audits to ensure compliance with STS and funder requirements.
• Work in cooperation with the Assistant Director and appropriate external entities to develop, partner, coordinate and deliver division services and activities that meet the needs of the programs.
• Provide supervision and direction to assigned staff, including subcontracted services. Oversee staffing schedules, conduct staff evaluations, and make personnel recommendations as necessary.
• Responsible for coaching, motivating, and training assigned staff.
• Manage and monitor approved operating budgets including oversight and authorization of expenditures in accordance with appropriate grant, funder, and agency guidelines.
• Participate in management team meetings and maintain daily contact with program staff.
• Prepare timely and accurate reports for funding sources as well as reports for review by the Assistant Director of Supportive Housing.
• Provide liaison services between CRT and other Federal, State and local governments, public and private entities regarding division matters.
• Support and coordinate agency-wide initiatives as assigned.
• Evaluate program functions and establish procedures for quality service delivery.
• Provide clear, accurate data to senior management team demonstrating programs’ performance against goals.
• Regular attendance
• Attend and complete all mandatory trainings
• Perform all other duties as assigned

MINIMUM TRAINING AND EXPERIENCE

Education :  Bachelors required; degree in Social Science or related field preferred.

Minimum Years of Experience :  three years’ experience in a supervisory capacity, one of which must include supervision of two or more programs.

Demonstrate skills in :  working with individuals who are or were incarcerated, experiencing homelessness, substance abuse, and / or mental illness. Experience providing services to incarcerated, homeless and low-income individuals / families. Demonstrated success in developing strong working relationships with client population and relating to individuals making significant life decisions, while being supportive of individuals’ increasing independence.

Knowledge of : sound financial management and growth. Demonstrated ability to attract, develop, motivate, and retain quality staff and work effectively with senior leadership. Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems. Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships. Strong management skills, with an ability to manage diverse operations, effectively multi-task and a style that encourages creativity, growth, collaboration, problem solving, open communication and accountability. Ability to work with diverse, multicultural population. Strong ability to communicate in written and oral form.

Bilingual : YES - Language : Spanish verbal & written preferred.

Driving Required : YES Agency Vehicle : NO Employee’s Own Vehicle : YES

Active Driver License in good standing required upon hire and throughout employment

Physical and TB Required : NO

ADA COMPLIANCE

Physical Ability : Tasks involve sedentary to light work, involving some reaching, handling, fingering and / or feeling of objects and materials.

Sensory Requirements :  All tasks require visual perception and discrimination and the ability to communicate daily in oral and written form.

Environmental Factors :  Tasks performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals / wildlife, toxic / poisonous agents, violence, disease, or pathogenic substances.

M-F 8a-5p