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Tech Support Field Technician

Tech Support Field Technician

ROYPOW (USA) TECHNOLOGY CO., LTDAtlanta, GA, US
2 days ago
Job type
  • Full-time
Job description

Description :

RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.

Job duties :

  • Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
  • Troubleshooting technical issues and working to resolve them in a timely manner.
  • Maintaining accurate and up-to-date records of customer interactions and technical support requests.
  • Assisting with product installation and maintenance as needed.

Requirements :

  • Must be willing to travel within the US (all expenses will be Covered by the Company)
  • Some technical support experience
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Familiarity with lithium batteries (Preferred)
  • Associates degree in relative field (Preferred)
  • Bilingual in English and Chinese (Preferred).

    • Benefits :

  • Medical Insurance
  • Vision
  • Dental
  • PTO
  • 401(K)
  • 401(K) match

    • Job Type : Full-time

    Pay : $21.00 - $25.00 per hour

    Compensation Package :

  • Bonus opportunities

    • Schedule :

  • 8 hour shift
  • Monday to Friday

    • Experience :

  • Technical support : 1 year (Required)
  • Hardware Repair : 1 year (Required)

    • Requirements :

    PId00b77ae7d8d-31181-37992058

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