Patient Account Representative - Customer Service

Department : AR Services, a Division of Healthcare Management

Reports To : Revenue Cycle Manager

Status : Hourly / Non-Exempt

Supervisory Role : None

Pay Range : $14.81 - $18.82 per hour, PLUS monthly bonus opportunity (averaging $300 - $600 per month with additional opportunity based on key performance indicators).

Bilingual Pay Range : $16.81 - $20.82 per hour, PLUS monthly bonus opportunity (averaging $300 - $600 per month with additional opportunity based on key performance indicators).

Location : Grand Junction, CO In-Office

Hours : M-Th 8 : 00 - 5 : 00 pm; Fri 8 : 00 - 4 : 00 pm (40 hours per week)

Benefits include : Medical, Dental, Vision, 401k with 5% Company Match, FSA, Paid Hours Off, Paid Holidays, Group Discounts, Life & LTD, EAP.

Posting Will Remain Open Until 11 / 21 / 2025 or Until Filled

We don't fill positions, we hire individuals...

Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us!

Customer Service

Do you take pride in helping others and solving problems with compassion and professionalism? Join our AR Services team, where you'll make a difference every day by helping patients understand and manage their medical bills with care, accuracy, and empathy.

What You'll Do :

As a Patient Account Representative, you'll be the friendly, knowledgeable voice patients hear when they have questions about their medical statements. You'll provide guidance, build trust, and help find solutions that make sense for each individual's situation.

Your key responsibilities will include :

• Delivering exceptional customer service while assisting patients and families with billing questions.
• Explaining account details, insurance payments, and balances in a clear and caring way.
• Working collaboratively with patients to resolve balances through payments, payment plans, or financial resources.
• Accurately documenting all conversations, updates, and outcomes in patient accounts.
• Meeting department goals and personal performance targets through professionalism, consistency, and teamwork.
• Supporting a positive, collaborative team environment by maintaining strong attendance, dependability, and a can-do attitude.

What Your Day Will Look Like

Every day brings new opportunities to make a difference :

Knowledge, Skills, and Requirements

Education / Experience

High school diploma or general education degree (GED); or six months to one-year related experience and / or training; or equivalent combination of education and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

About Healthcare Management

Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.