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Commercial Insurance Account Manager (Remote)
Commercial Insurance Account Manager (Remote)Insurance Office of America • Kenosha, WI, US
Commercial Insurance Account Manager (Remote)

Commercial Insurance Account Manager (Remote)

Insurance Office of America • Kenosha, WI, US
1 day ago
Job type
  • Full-time
  • Remote
Job description

Commercial Insurance Account Manager (Remote)

Join to apply for the Commercial Insurance Account Manager (Remote) role at Insurance Office of America

Title : Account Manager - Commercial Lines

Fully Remote : Eastern and Central Time Zones | Supporting : Columbia, SC office.

Book Focus : General, Homeowners Associations (HOA).

About the Role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues while ensuring no errors or omissions.

Key Responsibilities :

  • Maintain technical competence and industry expertise.
  • Direct daily activities of the account management team.
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Manage policy expirations and renewals.
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Monitor accounts receivable reports and collect outstanding balances.
  • Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
  • Monitor activity / suspense to ensure timely completion.
  • Communicate workload status and any issues to the account team.
  • Deliver excellent service, anticipating needs and responding quickly to service requests.
  • Stay updated on company policies and procedures.
  • Seek and adopt best practices to improve individual and team performance.
  • Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications :

  • 3+ years of account management experience, or 5+ years in the insurance industry.
  • Thorough knowledge of insurance brokerage and client needs.
  • Active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional customer service, communication multitasking, and organizational skills.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • High School Diploma (or equivalent).
  • What We Offer :

  • Competitive salaries and bonus potential.
  • Company-paid health insurance.
  • Paid holidays, vacations, and sick time.
  • 401K with employer match.
  • Employee stock plan participation.
  • Professional growth and career progression opportunities.
  • Respectful culture and work / family life balance.
  • Community service commitment.
  • Supportive teammates and a rewarding work environment.
  • What To Expect (Application Process) :

  • 30-Minute Phone Screen, Online Assessments, and Interview(s).
  • Salary Range : The expected pay range for this position is $65,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

    Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Commercial Insurance Account Manager • Kenosha, WI, US

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