Patient Service Agent (Non-Exempt)

Join Mercy

Find your calling at Mercy! Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work." Initially, will train on-site opportunity to move to work from home role after successfully completing training period and meeting productivity standards.

Full time : Monday-Friday : 7am-5 : 30pm (8 hour shifts within this timeframe)

Overview

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional attitude. Delivers excellent customer service using exceptional telephone etiquette.

Qualifications

Experience : Customer service experience. Required Education : High school diploma or GED equivalent. Other : Basic computer skills, data entry, phone etiquette, multi-tasking. Compassionate, friendly, professional, courteous attitude.

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.