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Product Support Engineer

eTeam, Inc.Cary, NC, US

30+ days ago

Job type

Full-time

Job description

Basic qualifications :

5+ years of software development, or 5+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience troubleshooting and documenting findings
Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent work experience
Knowledge of AWS, Varicent ICM, ETL, SQL based technologies
Demonstrable understanding of web services, data systems, technical workflows, and software development lifecycle

Preferred Qualifications :

5+ years of software development, or 5+ years of technical support experience

Experience on ETL based system, SQL

Experience using AWS tools, including AWS CloudWatch, AWS S3, AWS EMR, AWS Lambda, AWS Glue, AWS Athena.

Experience on Varicent, SAP Callidus, HANA (optional)

Experience supporting large-scale enterprise applications (whether internal or external facing)

Experience on Security, SOX Compliance regulations.

2+ years of experience writing SQL queries, scripts in programming languages such as Java, Python, etc.

Well versed on ITIL processes.

Well Versed on Agile software processes and methodologies.

Good written and communication skills.

Cross team co-ordination skills to resolve issues.

Knowledge on networking concepts.

bility to identify performance issues in enterprise application

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Product Support Engineer • Cary, NC, US

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