Member Services Representative

Member Services Representative

We are looking for a dedicated and personable Member Services Representative to join our team in St. Paul, Minnesota. In this on-site role, you will provide exceptional support to both current and prospective members, ensuring their needs are met with professionalism and care. This is a long-term contract position offering the opportunity to make a meaningful impact through outstanding customer service.

Responsibilities :

• Assist members with a variety of financial services, including managing account inquiries, processing transactions, and resolving issues.
• Provide guidance on credit union membership benefits and educate members about available products and services.
• Facilitate account openings, closures, and updates, including changes to personal information such as addresses.
• Support members with online banking needs, troubleshooting issues, and ensuring smooth access to digital services.
• Address concerns about debit card functionality and assist with replacements or related inquiries.
• Deliver personalized service during in-person interactions, dedicating time to thoroughly address member needs without rushing.
• Maintain comprehensive knowledge of organizational procedures, compliance regulations, and product offerings to provide accurate information.
• Operate multi-line phone systems to handle incoming and outgoing calls effectively.
• Collaborate with team members to ensure seamless service delivery and a positive member experience.

Requirements :