Catering Supervisor (Food Service Coordinator)

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano , our organizational Values (what is most important to us) make up the acronym, SERVE (S tewardship E ngaged R espectful V isionary E xcellence ). Job Details

Are you a hospitality professional with a passion for event coordination and exceptional customer service? The City is seeking a Food Service Coordinator to oversee the seamless execution of a variety of catered events! From elegant plated dinners to bustling concession services, you'll play a key role in ensuring smooth operations, managing staff, setting up and breaking down events, and overseeing bar service and cash handling. With a dynamic schedule of morning breakfasts, evening banquets, and large-scale functions, no two days are the same! If you thrive in a fast-paced environment and have the leadership skills to deliver top-notch experiences, we want you on our team! Apply today and be part of creating unforgettable events!

Summary of Duties : Under general supervision, the Food Service Coordinator is responsible for ensuring that all customer needs regarding food and beverage services inside and outside of the Plano Centre are satisfied. Services include, but are not limited to, concessions, food delivery, banquet and bar services.

Examples of ESSENTIAL JOB FUNCTIONS

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Supervises banquet staff through the set-up, break down, and duration of events.
• Reviews customer needs in advance of the function or event and ensures that staffing, food supplies and set up needs are met. During the event, ensures that all customer needs are satisfied.
• Ensures that equipment is properly cleaned and stored and facilities are cleaned accordingly after events.
• Assists in training food service attendants with the Banquet Supervisor and Food Sales & Service Supervisor; provides work leadership promoting a positive work atmosphere of mutual respect with all food service personnel.
• Works directly with Banquet Supervisor, Food Sales & Service Supervisor and Banquet Chef to assure proper plating and presentations of all catered events; ensures that all food is served according to established standards.
• Assists with ordering supplies and products related to guest service ensuring the highest quality and greatest cost effectiveness.
• Maintains a safe and sanitary environment as outlined in the safety program and all local, State and national regulatory agencies; meets and exceeds all City of Plano health requirements.
• Ensures that the concession stand equipment is properly maintained, set up and stored.
• Manages the concession stand, works as cashier as needed, supervises cashiers, food assemblers and acts as food expo, ensuring that the guest gets the correct order.
• Responsible for alcoholic beverage service at Plano Event Center including product inventory, ordering, receiving, organization and the storage of the alcohol product, cash handling, inventory reports. Must have Texas Alcoholic Beverage Commission (TABC) certification and ensures that standards of service and legal requirements are continually met.
• Regular and consistent attendance for the assigned work schedule is essential.

Marginal Duties :

Typical Decisions : Organizes work activities for permanent and contract employees. Appropriately conducts disciplinary / coaching sessions with employees as required. Reacts to customer concerns or complaints and attempts to resolve them to the customer's satisfaction. May be required to refuse alcohol service to a customer based on age or intoxication.

Minimum Qualifications :

Knowledge of : Familiarity with a wide variety of service styles including : buffets, full service, concessions and offsite functions. Experience in alcohol service is highly desired.

Skill in : Leading teams of employees, including coaching, development and training; developing and administering room and flow layouts for events; improvising while working away from support employees.

Education : High school diploma or GED equivalent; completion of a post-secondary Hospitality Management program is preferred.

Experience : Two (2) years of progressively responsible experience in food and beverage supervision, preferably in a full-service restaurant, fast food, concession, or banquet setting.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

Licenses and Certifications : Texas Class C driver's license (must obtain within 30 days of hire per state law); Texas Department of Health Food Protection Management certification; Texas Alcoholic Beverage Commission certification.

Conditions of Employment : Must pass a drug test, driver license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.

Physical Demands and Working Conditions : Standing in and walking between work areas and event is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment ; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone . Positions in this classification bend, stoop, kneel, reach, push, and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds to assist in the set up and break down of events .

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and work event where they have exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Equal Employment Opportunity

Equal Opportunity Employer - EOE / M / F / V / D

Open positions are subject to close without notice.