Customer Care Specialist (Healthcare) - Hybrid - Greenville, SC

General Information

Location

Greenville, SC

Job ID

6809

Job Category

Customer Service Representative (CSR)

Language Requirement

English

Description & requirements

Description

Do you love helping people?

Do you love healthcare and understand how health insurance plans work?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

$17.00 per hour, starting pay rate

Monthly performance-based incentives, potential

Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office

Position as a Transcom employee (not an independent contractor)

Paid Vacation

Pay options to meet your needs : Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards

Health Benefits for you and your family, including medical, dental, vision

401(k) Investment options with employer match opportunities

Employee Assistance Program

Ability to develop your skills and grow your career

An opportunity to work for a company passionate about people

Career advancement

Join our Transcom Family as a Healthcare Customer Experience Specialist at our Greenville, SC location!

In this full-time employee role, you'll support our client's customers with answering questions about how to obtain their diabetes care devices through various providers. Knowledge about how health insurance plans work in the US is helpful.

What we are looking for :

We've got an exciting career opportunity for you, if you can :

Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device

Effortlessly engage with callers, actively listen, analyze their need, and provide superior service

Comfortably navigate multiple applications to research solutions

Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness

Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness

Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home

Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers

Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and / or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

At least 18 years or older

High School Diploma, or equivalent

Able to successfully pass a criminal background check

Reasonable driving distance to the Greenville, SC site

Able to work onsite initially, and then move to a hybrid schedule, based on performance

Able to work a full-time work week, with overtime opportunities, as needed

Able to maintain 100% strict adherence to the assigned schedule

Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)

Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule

Strong computer knowledge, including ability to accurately type at least 30 wpm

Excellent English written and verbal communication skills

Courteous and friendly with a high level of professionalism

Willingness to follow procedures and adhere to policies

Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations

Able to multitask applications while talking to customers on the phone

Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls

Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it

Highly adept at working with a high frequency of conflict situations, as well as upset customers

Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting

Able to use your hands to handle, control, or feel objects, tools, or controls

Previous call center experience, preferred

Experience with or understanding of health insurance in the US, preferred

Experience with diabetes, medical background, exposure to medical terms, preferred

Location On-site

This role is located at : 650 Executive Center Dr. Greenville, SC 29615.

This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements :

• Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem / router via Ethernet.
• Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
• Your hardwired internet connection must meet the minimum speed requirements :
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!