Senior Support Specialist

Senior Support Specialist

Unlocking the Ageless Revolution for Patients and Practices :

With 2 million users, over $2 billion in client revenue generated, and ranking among the Top 200 apps globally, RepeatMD is leading the charge as we expand into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness industry, we proudly serve 4,000+ practices across all 50 states and Canada. We are looking for passionate people to join our mission!

About The Role

We're looking for a Senior Support Specialist to join our growing team. You'll be the first line of defense for our clientsdelivering timely, accurate, and empathetic support across Messenger, email, and phone.

Your role will be to ensure clients feel heard, supported, and confident in using RepeatMD. You'll triage requests, resolve straightforward issues, escalate complex cases to the right teams, and act as the voice of the customer by surfacing insights that help us continuously improve.

If you love solving problems, thrive in a fast-paced SaaS environment, and are motivated by helping clients succeed, this role is for you.

What You'll Do

• Deliver top-tier support for clients via Messenger, email, and phone
• Triage requests and escalate complex issues with full context and urgency
• Ensure consistent documentation in support tools (Salesforce, Intercom, Notion)
• Maintain high standards of customer satisfaction and professionalism
• Surface common themes or patterns to inform help center content and workflows
• Partner with Support, Product, and Engineering to close the loop on client issues
• Act as the voice of the customer, sharing feedback and insights internally

What Success Looks Like

What We're Looking For

What We Offer

Total compensation for this role ranges from $65K$75K annually. The package includes base salary, benefits, and / or other applicable incentive compensation.

RepeatMD values diversity of thought and experience and encourages candidates from all backgrounds, abilities, and perspectives to apply.