Dispatcher

Dispatcher Job

The Dispatcher is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.

Key Responsibilities :

• Receive and respond to calls, emails, or messages from customers, drivers, or field staff.
• Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.
• Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.
• Communicate with drivers or field personnel to provide updates, instructions, and support.
• Maintain accurate records of calls, routes, deliveries, and service activities.
• Handle emergency and non-emergency situations calmly and efficiently.
• Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.
• Prepare daily or weekly reports on operations, productivity, and incidents.
• Ensure compliance with company policies, safety regulations, and service standards.

Requirements :