Customer Service Representative

Location :

• Southfield, MI (On-site, Full Time) Department : Sales & Customer Support Reports To : Vice President of Sales About ENDOCORP At ENDOCORP, we’re more than just a medical device company — we’re innovators in flexible endoscopy repair parts and solutions.
• Our commitment to Precision.
• Innovation.
• Excellence. drives everything we do.
• We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.
• We’re growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.
• Position Summary The Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments.
• This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP’s high standards of professionalism and accuracy.
• Qualifications Serve as the primary point of contact for customer inquiries, orders, and product information.
• Process and manage customer orders accurately through the ERP and CRM systems.
• Communicate order confirmations, lead times, and shipment tracking details.
• Coordinate with shipping, production, and sales teams to ensure timely fulfillment.
• Handle product returns, exchanges, and warranty inquiries per company policy.
• Maintain and update customer records with accuracy and confidentiality.
• Support sales initiatives, promotions, and customer communications.
• Proactively resolve customer issues with a positive, solutions-driven approach.
• Provide administrative support for quotes, invoices, and internal reports.
• Uphold ENDOCORP’s values of precision, innovation, and excellence in every interaction.
• Qualifications Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred).
• Strong verbal and written communication skills; comfortable on phone and email.
• Highly organized and detail-oriented; able to manage multiple priorities.
• Experience with CRM / ERP systems (Hubspot / SalesForce, SAP, or similar) preferred.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Positive, professional demeanor with a focus on teamwork and accountability.
• High school diploma required; Associate’s or Bachelor’s degree preferred.

Compensation & Benefits Base Salary :