Customer Success Manager
ExpedockFresno, CA, US4 days ago
Job type
- Full-time
Job descriptionEstablish an infrastructure to facilitate efficient account management. Supervise billing processes in collaboration with our Finance team. Identify crucial data points desired by clients. Showcase the cost savings or efficiency improvements attained through Expedock. Ensure Customer Success Analyze job data to pinpoint areas for enhancement. Identify essential product data for enhanced tracking and visibility. Contract Renewals and Increasing ACV Lead discussions on contract renewals, ensuring client retention. Implement Product Optimization A dynamic and proactive self-starter who possesses a strategic mindset and passion for operational excellence. A minimum of 1-2 years of experience in account management with a track record of building strong customer relationships and driving customer success. Proven background in operations, demonstrating skills in process improvement and system optimization. Exceptionally quick learner, adept at understanding and solving complex operational problems efficiently and effectively. Enjoy a competitive compensation package aligned with your skills and experience. Become part of a vibrant and dedicated team that thrives in the stimulating and fast-paced culture that San Francisco-based start-ups are renowned for. Work remotely and flexibly, benefiting from the work-life balance that our global team values, while still being connected to the heart of the tech industry. Learn from and be mentored by the best startup talents from around the world, as well as gain exposure to diverse perspectives and cutting-edge practices in the tech sector.
Customer Success Manager
We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.
We are looking for a dynamic Customer Success Manager capable of driving account management, fostering customer success, and optimizing operational efficiency. This role is instrumental in cultivating client relationships, consistently achieving key performance indicators (KPIs), enhancing the annual contract value (ACV) of clients, implementing product enhancements, and overseeing operational functions.
The Customer Success Manager will be in charge of :
- Account Management
Cultivate and sustain strong relationships with all clients.
Conduct Quarterly Business Reviews with clients to uphold KPI achievement.
Identify opportunities for upselling and collaborate with Account Executives to boost ACV.
Liaise with the product team to relay optimization suggestions and feedback from the operations team.
Qualifications
Why Expedock?
Create a job alert for this search
Customer Manager • Fresno, CA, US
Related jobs
Customer Success Manager Job Description.Must live in California with the ability to cover the Central Valley •.FieldClock is a fast-growing AgTech start-up searching for flexible go-getters who wel...Show moreLast updated: 30+ days ago
Join ProCare HR as a Client Success Manager!.Note : This is a fully remote opportunity with occasional travel requirements!.
At Procare HR, we're on a mission to transform workforce outcomes for care...Show moreLast updated: 1 day ago
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin.Enjoy a true sense of ownership as you work with a proven industry leader on some of...Show moreLast updated: 30+ days ago
As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via...Show moreLast updated: 30+ days ago
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Show moreLast updated: 5 days ago
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
Operations Management focuses on efficiently meeting the needs of our clients across various lines of business.If your passion is managing and developing staff to ensure quality care to help our cl...Show moreLast updated: 30+ days ago
ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader which helps Australian, American & Canadian disability support providers, in-home aged carers, and allie...Show moreLast updated: 12 days ago
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...Show moreLast updated: 30+ days ago
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
We are committed to our customers' satisfaction and driving the success of their business.We focus on telecommunication services and assisting businesses with the newest technology.We are the leadi...Show moreLast updated: 26 days ago
Patriot System Repairer Job Overview : You will be responsible for performing maintenance and repairs on the Patriot missile system, a sophisticated air defense platform designed to detect, track, a...Show moreLast updated: 30+ days ago
Our mission is to enhance, inspire and grow.With over 30 years of experience, we’re no strangers to the homebuilding industry.
We are a multi-disciplinary development company with neighborhood...Show moreLast updated: 30+ days ago
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 18 days ago We are a fast-paced and dynamic sales and customer service company that specializes in wireless product sales, customer acquisition, and brand representation for major telecommunications clients.Ou...Show moreLast updated: 26 days ago Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago 
About Us Join Hypersonix , the premier AI-driven platform revolutionizing eCommerce and retail profitability.In an industry where 70% of businesses struggle with stagnation, escalating costs, and u...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
FieldClockFresno, CA, USFull-time
- Promoted
Client Success Manager
Procare HRFresno, CA, USFull-time
Senior Manager, Customer Enablement
RosendinNone, CAFull-time
Quick Apply
- Promoted
Telecommute Customer Success Representative
TradeJobsWorkforce93703 Fresno, CA, USFull-time
- Promoted
Share Your Opinions. Earn Rewards.
Opinion EdgeHanford, CA, USFull-time
- Promoted
Customs and Border Protection Officer
U.S. Customs and Border ProtectionRiverdale, California, USFull-time +1
- Promoted
Client Success Manager / Senior Living
FRESNO, CA 93701Fresno, CA, USFull-time
Customer Success Manager
ShiftCareCA, USRemote
Full-time
Quick Apply
- Promoted
Client Success Manager
TradeJobsWorkForce93888 Fresno, CA, USFull-time
- Promoted
Customer Service / Benefits Advisor (Work from home)
Professional Career SolutionsHanford, CaliforniaRemote
Full-time +1
- Promoted
Customer Service Representative
Apex Premier ManagementHanford, CA, USFull-time
- Promoted
Patriot System Repairer
United States ArmyAuberry, CA, USPart-time +1
- Promoted
Customer Care Manager
Trumark CompaniesClovis, CA, USFull-time
- Promoted
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPALanare, California, usRemote
Part-time +1
- Promoted
Remote Customer Service (50k-90k per year)
Professional CareersHanford, CaliforniaRemote
Full-time +1
- Promoted
Wireless Customer Service Representative
Apex Premier ManagementHanford, CA, USFull-time
- Promoted
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPARiverdale, California, usRemote
Part-time +1
VP Customer & Product Success
HypersonixRemote, CA, USRemote
Full-time
Quick Apply