Customer Success Manager

Job Description

Job Description

Benefits :

• Competitive salary
• Flexible schedule
• Paid time off

Customer Success Manager Job Description

FieldClock is a fast-growing AgTech start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a Customer Success Manager who will roll up their sleeves and lead from the trenches. As a key member of the team, the CSM will help craft our customer success strategies, building strong relationships with our top tier customers and collaborating with cross functional leaders internally to deliver consistently excellent customer experiences.

The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant customer facing experience and a track record of analyzing and optimizing usage, adoption and revenue for current high dollar customers.

At FieldClock, we distinguish Customer Success as proactive support and Customer Service as reactive support. The primary focus for the CSM is to proactively manage our top tier customers to ensure they are maximizing their FieldClock features, receive continuous training for existing and new staff and build good will on a regular basis.

Objectives of this role :

Defined onboarding process for new customers

Data driven

Required skills and qualifications :

Preferred skills and qualifications

Flexible work from home options available.