Contents Cleaning & Pack-Out Supervisor

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Help or transport service
• Home office stipend
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Stock options plan
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Contents Cleaning & Pack-Out Supervisor


SERVPRO of South Frisco


SERVPRO of South Frisco is seeking a reliable, detail-oriented Contents Cleaning & Pack-Out Supervisor to lead and oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and upholding SERVPRO’s high standards for quality, safety, and customer care.


Key Responsibilities


Contents Operations

• Supervise and coordinate contents jobs including pack-outs, cleaning, storage, and pack-backs
  
  
• Evaluate damaged contents and determine appropriate cleaning and restoration methods
  
  
• Ensure accurate inventory, labeling, documentation, and photo records
  
  
• Oversee on-site and off-site contents cleaning, deodorization, and storage procedures
  
  
• Ensure all contents are handled carefully and returned in pre-loss condition whenever possible
  
  

Team Leadership

• Lead, train, and mentor contents technicians
  
  
• Assign daily tasks and monitor productivity, job progress, and timelines
  
  
• Ensure compliance with SERVPRO standards, safety protocols, and company policies
  
  
• Communicate expectations clearly and provide coaching and performance feedback
  
  

Customer Service

• Communicate professionally and empathetically with customers during stressful situations
  
  
• Explain contents handling, cleaning, and restoration processes clearly
  
  
• Maintain a positive and professional SERVPRO brand presence on every job site
  
  

Documentation & Compliance

• Complete job documentation accurately and on time (inventories, job notes, photos)
  
  
• Coordinate with production managers, office staff, and insurance adjusters
  
  
• Ensure all work meets industry standards and IICRC guidelines when applicable
  
  

Safety & Equipment

• Enforce safety procedures and proper use of PPE
  
  
• Maintain contents cleaning equipment, vehicles, and storage areas
  
  
• Report equipment issues, damages, or safety concerns promptly
  
  

Qualifications

• High school diploma or equivalent (required)
  
  
• Experience in contents restoration, moving, warehousing, or cleaning preferred
  
  
• Prior supervisory or team leadership experience strongly preferred
  
  
• Strong organizational, time-management, and problem-solving skills
  
  
• Ability to lift, carry, and move contents up to 50 lbs
  
  
• Valid driver’s license with a clean driving record
  
  
• Comfortable using mobile apps, inventory systems, and basic computer software
  
  

Skills & Attributes

• Strong attention to detail
  
  
• Excellent communication and customer service skills
  
  
• Ability to manage multiple jobs and deadlines
  
  
• Professional, dependable, and team-oriented mindset
  
  

Work Environment

• On-call availability may be required for emergency response
  
  
• Work performed in residential and commercial properties affected by water, fire, or mold damage
  
  

Why Join SERVPRO of South Frisco?

• Growth opportunities within a respected restoration franchise
  
  
• Hands-on leadership role with a supportive, experienced team
  
  
• Meaningful work helping customers recover after unexpected disasters
  
  

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.