Tier 2 IT Help Desk Technician

Tier 2 IT Help Desk Technician, Boston, MA

We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3 : 30pm; 8am to 4pm; 8 : 30am to 5pm; 9 : 30am to 6pm.

Responsibilities :

• Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
• Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
• Handle service requests for technical assistance via phone and email.
• Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
• Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
• Attend monthly Help Desk Team meetings and quarterly staff meetings.

Qualifications :

Benefits include medical insurance, retirement plan, PTO, etc. Salary : 80K+ DOE. Keywords : Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting

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We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsysems.com.