Customer Service Coordinator

Immediate opening for a  ­­ Customer Service Coordinator  located in  Charlotte, NC (Hybrid).

Details for the position are as follows :

Job Description :

• Assist Customers : Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
• Maintain attention to detail with order entry and updates.
• Coordinate with Other Departments : Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records : Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Entering of orders and quotes - maintaining orders through the shipping process and updating / changing orders when needed.
• Maintain professionalism while working on a fast-paced team with very specific service level agreements.
• Shift Schedule : Monday – Friday, 40hrs. / week (Hybrid : 3 days onsite, 2 days WFH)
• Pay Rate : $20 – 21 / Hour

Qualifications :

Who We Are :

The  Fountain Group  is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards.  Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”