Legal Case Manager

Cohen & Cohen Personal Injury Lawyers, P.C. Location : In-office (Forest Hills, NY) | Department : Case Management | Type : Full-time Make a Real Difference. Grow With a Team That Cares. At Cohen & Cohen, we’re more than just a law firm—we’re a close-knit, mission-driven team that shows up every day with compassion, professionalism, and purpose. We are currently hiring a Bilingual Case Manager who thrives on helping people, loves working in a collaborative environment, and is ready to grow in a meaningful legal career. As a Case Manager, you'll be the heartbeat of the client journey, ensuring every personal injury case moves forward with care and precision. You’ll work cross-functionally with attorneys, medical providers, and fellow staff—all within a culture that’s warm, supportive, and committed to doing right by clients. What Sets This Role Apart :

• Real impact : Help individuals during one of the most vulnerable times in their lives.
• Tight-knit culture : Join a collegial, down-to-earth team that values humor, hustle, and heart.
• Room to grow : We invest in our people, providing training, mentorship, and opportunities for advancement.
• Modern tools : Work in a forward-thinking, tech-enabled firm using platforms like Filevine, Arctrieval, and Hona. Responsibilities : What You’ll Do :
• Serve as a trusted point of contact for clients, providing updates, empathy, and clarity
• Schedule medical appointments, evaluations, and expert consultations through Filevine
• Track case milestones, document key developments, and ensure deadlines are met
• Conduct bilingual intakes and assist in translating documents and client communications
• Coordinate transportation to appointments when needed
• Manage medical records workflows and follow-ups via Arctrieval What Success Looks Like :
• Client Onboarding : New cases fully onboarded in Filevine within 48 hours
• Communication Cadence : Client check-ins every 14 days for the first 90 days, then monthly
• Task Completion : 90%+ on-time execution of tasks, deadlines, and document workflows
• Translation Accuracy : 98%+ error-free bilingual communications
• Client Experience : High satisfaction and case progress with minimal friction Qualifications :
• Are fluent in English and Spanish , with exceptional communication in both languages
• Have high emotional intelligence and can support clients with empathy and tact
• Are detail-oriented, organized , and able to juggle multiple tasks in a dynamic setting
• Have 2+ years’ experience in personal injury or legal case management (preferred but open to training)
• Are comfortable using case management software and the MSFT suite of products (Filevine experience is a big plus) Compensation : $20 - $30 hourly
• What You’ll Do :
• Serve as a trusted point of contact for clients, providing updates, empathy, and clarity
• Schedule medical appointments, evaluations, and expert consultations through Filevine
• Track case milestones, document key developments, and ensure deadlines are met
• Conduct bilingual intakes and assist in translating documents and client communications
• Coordinate transportation to appointments when needed
• Manage medical records workflows and follow-ups via ArctrievalWhat Success Looks Like :
• Client Onboarding : New cases fully onboarded in Filevine within 48 hours
• Communication Cadence : Client check-ins every 14 days for the first 90 days, then monthly
• Task Completion : 90%+ on-time execution of tasks, deadlines, and document workflows
• Translation Accuracy : 98%+ error-free bilingual communications
• Client Experience : High satisfaction and case progress with minimal friction