Customer Support Specialist - LollyLawUnited StatesParadigm • Madison, WI, US
Customer Support Specialist - LollyLawUnited States
Paradigm • Madison, WI, US
19 days ago
Job type
- Full-time
Job description0-2 years of customer support experience SaaS experience preferred Experience in a law firm highly preferred Strong initiative and creative problem solving Strong communication skills and introspection to understand customer needs Able to work well with a team and independently Excellent conflict management skills Experience in the legal or consulting industry advantageous You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time Ability to engage, influence and inspire stakeholders to drive collaboration and alignment. Excellent with user-experience design principles and data analytics Competitive salary Paid vacation + sick and parental leave Remote working flexibility Budget for home office improvements Company culture that encourages work / life balance 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
Customer Support Specialist - LollyLaw
As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw. LollyLaw is a proud part of Paradigm, the leading provider of legal practice software solutions that help lawyers manage, automate and grow their firms.
In this role, you will :
- Support existing customers via email and phone
- Diagnose & troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in LollyLaw features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Qualifications :
Who is the ideal candidate?
Benefits / Perks :
Create a job alert for this search
Customer Support Specialist • Madison, WI, US
Related jobs
This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show more
We're looking for motivated and dependable individuals to join our growing team.This position focuses on helping members understand their benefits, answering questions, and ensuring every interacti...Show more
Wisconsin Iris Program Administrative Support.Provides administrative support for Wisconsin IRIS program operations, including referrals, enrollment, eligibility, service authorization and other ad...Show more
Join our growing team as a Customer Support Associate to provide excellent service to customers and team members, maintain accurate records and documentation, and assist with organizing, stocking, ...Show more We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show more 
Are you detail-oriented, organized, and passionate about delivering exceptional customer experiences? A leading local distribution company is seeking a.
Update and maintain customer accounts with ac...Show more
We are seeking a dedicated and proactive Customer Support Specialist to join our dynamic team.In this role, you will serve as the first point of contact for our valued customers, providing exceptio...Show more
Who is Disability Rights Wisconsin?.Disability Rights Wisconsin is the state's Protection and Advocacy system, charged with protecting the rights of individuals with disabilities and keeping them f...Show more
Are you passionate about resolving technical issues and assisting customers in finding the ideal solutions? Join Marvin as a Product Technical Support Specialist, where your knowledge will help cus...Show more As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...Show more This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show more This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show more As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...Show more 
Join our team as an Overnight Technical Support Specialist, where you'll play a vital role in providing exceptional technical assistance to a diverse group of customers, both technical and non-tech...Show more
The individual selected for this role will be expected to work at the following stores.Store #3285, located at : 1608 Madison Avenue, Fort Atkinson, WI 53538 (Main store).
Store #3259, located at : 14...Show more
We are looking for a proactive and technically skilled Senior Technical Support Specialist to join our IT Infrastructure team.
This role is critical in supporting and optimizing enterprise collabora...Show more
A Career Change That Works for YouNo Experience? No Problem!.Thinking about making a career move but unsure where to start? You're not alone.
Stepping into something new can feel overwhelming, but t...Show more
Retail Customer Sales Specialist
SPECTRUM • Monroe, WI, US
Full-time
Last updated: 11 hours ago • Promoted • New!
Remote Customer Support Advisor
Spade Recruiting • Madison, WI, US
Remote
Full-time
Last updated: 20 days ago • Promoted
IRIS Operations Specialist (Madison, WI) (Administrative / Customer Service)
Wisconsin Staffing • Madison, WI, US
Full-time
Last updated: 8 days ago • Promoted
Customer Support Associate
TradeJobsWorkforce • 53502 Albany, WI, US
Full-time
Last updated: 30+ days ago • Promoted
Tech Support
TradeJobsWorkforce • 53911 Arlington, WI, US
Full-time
Last updated: 30+ days ago • Promoted
Retail Sales Representative - Spectrum
SPECTRUM • Fort Atkinson, WI, US
Full-time
Last updated: 11 hours ago • Promoted • New!
Customer Service Specialist
CFS • Middleton, WI, US
Full-time
Last updated: 8 days ago • Promoted
Customer Support Specialist
Hustle Notice Biz • Madison, WI, US
Full-time
Quick Apply
Last updated: 30+ days ago
Senior Technical Support Specialist (LTE)
Disability Rights Wisconsin • Monona, Wisconsin, United States, 53713
Full-time +1
Last updated: 6 hours ago • New!
Product Technical Support Specialist
Marvin • Madison, WI, United States
Full-time
Last updated: 5 days ago • Promoted
Remote Customer Support Representative
TradeJobsWorkforce • 53502 Albany, WI, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Part-Time Retail Customer Sales Specialist
SPECTRUM • Stoughton, WI, US
Part-time
Last updated: 30+ days ago • Promoted
Retail Sales Specialist
SPECTRUM • Verona, WI, US
Full-time
Last updated: 30+ days ago • Promoted
Remote Support Specialist
TradeJobsWorkforce • 53911 Arlington, WI, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Overnight Technical Support Specialist - Government
Relativity • Oregon, WI, United States
Full-time
Last updated: 5 days ago • Promoted
Retail Customer Service Specialist (Shared-Multiple Locations)
The Sherwin-Williams Company • Fort Atkinson, WI, United States
Part-time
Last updated: 10 days ago • Promoted
Technical Support Specialist, Senior
Sentinel • Deerfield, Wisconsin, USA
Full-time
Last updated: 17 days ago • Promoted
Customer Solutions Consultant
Kenneth Brown Agency • Madison, WI, US
Full-time
Last updated: 20 days ago • Promoted