Customer Service Representative

A company is looking for a Customer Service Representative to work remotely in the USA. Key Responsibilities Connect patients with care through primarily outbound calls and manage inbound calls as needed Assist callers with inquiries related to appointment scheduling, provider information, and issue resolution Document calls and actions taken, and assign tasks to clinic staff for medically related inquiries Required Qualifications High School Diploma or equivalent 1-3 years of healthcare experience Proficient in Microsoft Word, Excel, PowerPoint, and other relevant software Experience with health insurance and scheduling Ability to solve moderately complex problems independently