Associate Banker

East West BankWestminster, CA, US

30+ days ago

Job type

Full-time

Job description

Overview

Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As an Associate Banker, you will play a key role in

helping customers with their day-to-day financial needs
recommend the right product that fit customer’s need
connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs
introducing the bank’s latest technology products to meet our customers’ expanding needs

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan / credit card payments, wire transfers and foreign currency exchange

Document large deposit over Currency Transaction Reports

Identify fraudulent activity to prevent potential loss to the bank

Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements

Maintain strong relationships with existing customers and cultivate new customer relationships

Cross sell and refer bank products such as (depository products, wealth management, mortgage) that fit customers’ needs

Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience

Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals

Demonstrate the ability to learn and adapt to new processes and technology platforms quickly

Perform other duties as assigned

Qualifications

High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred

1 year of recent customer service and cash handling experience

1 year of previous teller / new account experience in a banking institution preferred

Ability to learn products, services, and procedures quickly and accurately

Excellent customer service skills

Strong attention to details and time management skills

Proficiency in Microsoft Word and Excel

Flexibility to work on weekends when needed

Compensation

The base pay range for this position is USD $20.00 / Hr. - USD $21.50 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.

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