ServiceNow Incident Manager

A company is looking for an Incident Manager responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform.

Key Responsibilities

Monitor, triage, and manage incidents from creation to closure within ServiceNow

Drive resolution of high-severity incidents, coordinating across technical and business teams

Generate and analyze incident trend reports to identify recurring issues and recommend improvements

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field

5+ years of experience in IT Service Management, with at least 2 years in an Incident Manager role

Strong knowledge of the ServiceNow platform and ITIL framework (certification preferred)

Proven ability to manage high-pressure situations and lead cross-functional teams

Experience in enterprise environments and large-scale IT operations is preferred