Talent.com
Senior Service Now Leader

Senior Service Now Leader

Sunrise SystemsNewark, New Jersey, United States
14 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title : Senior Service Now Leader

Job ID : 25-10456

Location : Newark, NJ

Duration : 06 months of contract

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

  • Platform Administration : Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
  • Custom Development : Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
  • System Integrations : Develop and maintain API based integrations between ServiceNow and other enterprise systems.
  • Process Optimization : Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
  • Security & Compliance : Implement role based access controls, monitor platform performance, and ensure compliance with security policies.
  • Upgrades & Maintenance : Plan and execute version upgrades and patching with minimal disruption.
  • Documentation & Training : Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

  • 4+ years of hands on ServiceNow administration and development experience.
  • Strong understanding of ITIL processes and best practices.
  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
  • Experience with ServiceNow integrations using REST / SOAP web services.
  • Strong analytical skills and ability to translate business requirements into technical solutions.
  • Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
  • Experience with ITOM Discovery, Event Management, or Performance Analytics.
  • Knowledge of Agile / Scrum methodologies.
  • Soft Skills

  • Excellent written and verbal communication abilities.
  • Strong stakeholder management and collaboration skills.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Skill Matrix :

    Skill Required / Desired Amount of Experience

    hands on ServiceNow administration and development experience Required 5 Years

    Strong understanding of ITIL processes and best practices Required 5 Years

    Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Required 5 Years

    Compensation :

    The hourly rate for this position is between $100.00-$105.00 per hour.

    Factors which may affect starting pay within this range may include [geography / market, skills, education, experience and other qualifications of the successful candidate].

    Benefits :

    Sunrise offers ACA compliant medical coverage / dental insurance / vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

    Contact :

    Jaya Balaji : jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL : www.sunrisesys.com

    Create a job alert for this search

    Service Leader • Newark, New Jersey, United States

    Related jobs
    • Promoted
    Power Platform Lead

    Power Platform Lead

    Tata Consultancy ServicesParsippany, NJ, US
    Full-time
    Role : Power Platform Lead Location : Parsippany, NJ Experience : - 8 - 10 Years Type : Full Time Power Apps Building canvas and model-driven apps Integrating with Dataverse, SharePoint, SQL, or externa...Show moreLast updated: 11 days ago
    • Promoted
    Senior Professional Services Engineer

    Senior Professional Services Engineer

    VirtualVocationsHamilton, New Jersey, United States
    Full-time
    A company is looking for a Senior Professional Services Engineer.Key Responsibilities Review design and implementation of integration projects by peers Lead and participate in data integration, ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Claims Workflow Senior Manager

    Claims Workflow Senior Manager

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for a Claims Workflow COE Senior Manager (Remote).Key Responsibilities Influences and manages Workforce Management strategies and initiatives across Claims Builds and overse...Show moreLast updated: 19 hours ago
    • Promoted
    Tax Expert - Onsite

    Tax Expert - Onsite

    IntuitANDOVER, New Jersey, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 8 days ago
    • Promoted
    Controlling Operations GBU-CF Service Manager - North America GenMed

    Controlling Operations GBU-CF Service Manager - North America GenMed

    SanofiMORRISTOWN, NJ, United States
    Full-time
    Controlling Operations GBU-CF Service Manager - North America GenMed.Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the ...Show moreLast updated: 1 day ago
    • Promoted
    ServiceNow Technical Consultant

    ServiceNow Technical Consultant

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for a Senior Technical Consultant for ServiceNow.Key Responsibilities Provide hands-on development assistance, including form configuration, workflow administration, and cust...Show moreLast updated: 28 days ago
    • Promoted
    Senior Service Desk Analyst

    Senior Service Desk Analyst

    Metropolitan Jewish Health SystemNew York, NY, United States
    Full-time
    Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    RelativityNew York, NY, United States
    Full-time
    The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...Show moreLast updated: 19 days ago
    • Promoted
    Senior Director, GMAT Lead - Early Pipeline

    Senior Director, GMAT Lead - Early Pipeline

    Daiichi Sankyo, Inc.Bernards, NJ, US
    Full-time
    Join a Legacy of Innovation 125 Years and Counting! Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address dive...Show moreLast updated: 13 days ago
    • Promoted
    Residential Service Plumber

    Residential Service Plumber

    C&C Air Conditioning Inc.Belford, NJ, US
    Full-time
    As a Residential Service Plumber, you will be the face of our company, providing expert plumbing services to our valued residential customers. Your skills, knowledge, and passion for customer satisf...Show moreLast updated: 12 days ago
    • Promoted
    Supervisor, Helpdesk-Service Desk

    Supervisor, Helpdesk-Service Desk

    TTECTrenton, NJ, US
    Full-time
    Description - External Your potential has a place here with TTEC’s award-winning employment experience.As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bring...Show moreLast updated: 6 days ago
    • Promoted
    Senior Tax Professional - 2+ Yrs Paid Tax Experience Required

    Senior Tax Professional - 2+ Yrs Paid Tax Experience Required

    IntuitNEWTON, New Jersey, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Senior GenAI Technical Lead

    Senior GenAI Technical Lead

    VirtualVocationsHamilton, New Jersey, United States
    Full-time
    A company is looking for a Senior GenAI Technical Lead, Partner Platforms.Key Responsibilities Drive technical integration of GenAI offerings with ISV and CSP platforms, defining objectives and a...Show moreLast updated: 7 hours ago
    • Promoted
    Senior Product Assessor, Active Devices

    Senior Product Assessor, Active Devices

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for a Senior Product Assessor, Active Devices.Key Responsibilities Support and guide a team of Product Assessors Conduct technical documentation reviews for compliance with ...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    Senior ServiceNow Specialist

    Senior ServiceNow Specialist

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for a Senior ServiceNow Specialist (CL8+).Key Responsibilities : Provide expert-level support and development on the ServiceNow platform within ITSM and related modules Lead ...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    ServiceNow Tech Lead Developer

    ServiceNow Tech Lead Developer

    VirtualVocationsHamilton, New Jersey, United States
    Full-time
    A company is looking for a ServiceNow Tech Lead Cust Developer.Key Responsibilities Lead and enforce governance for custom development within the ServiceNow platform Collaborate with strategic l...Show moreLast updated: 3 hours ago
    • Promoted
    Service Operations Integration Manager

    Service Operations Integration Manager

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for a Service Operations Integration Manager.Key Responsibilities Manage and integrate services during mergers and acquisitions, ensuring operational readiness Develop proce...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Azure DevOps Enablement Lead

    Azure DevOps Enablement Lead

    VirtualVocationsHamilton, New Jersey, United States
    Full-time
    A company is looking for an Azure DevOps (ADO) Enablement Lead.Key Responsibilities Assess current ADO / ATP usage across DTS and identify gaps Design and implement standardized workflows, dashboa...Show moreLast updated: 13 hours ago