Service Coordinator

Position Summary :

The THD Service Coordinator plays a critical role in supporting the operational efficiency of the THD program by managing Return Material Authorizations (RMAs), coordinating equipment refurbishment workflows, and ensuring accurate inventory handling. This position requires strong attention to detail, organizational skills, and the ability to work collaboratively with internal teams and external vendors.

Key Responsibilities :

• Upload or create RMA templates to support standardized processing.
• Receive and inspect inbound damaged or defective inventory.
• Create and manage RMAs using Oracle E-Business Suite (EBS).
• Track RMA receipt and shipment transactions; validate for accuracy and completeness.
• Investigate and correct RMA transaction discrepancies.
• Generate shipping labels for outbound RMAs to vendors.
• Clean and package repaired or replaced equipment for redistribution.
• Monitor the refurbishment team’s workflow and set daily priorities to ensure timely processing.

Qualifications :

Physical Requirements :