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Help Desk Technician 1

Help Desk Technician 1

AverroBellevue, WA, United States
2 days ago
Job type
  • Full-time
Job description

Help Desk Technician 1

Contract

Job Site : Job No. : 31948

City : Bellevue

State : WA

Pay Range : $26-35 / hr DOE

Job Details :

BENEFITS : Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

EXTENSION / CONVERSION : Eligible

ROLES & RESPONSIBILITIES

  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
  • Active Directory Account maintenance
  • Managing access to internal and external collaboration spaces
  • PC Lifecycle Management
  • Inventory Receiving, & Tracking
  • Fulfil software requests
  • Business travel support
  • Demonstrate and assist with remote access to TerraPower resources
  • Support users at Bellevue and Everett location.
  • Assisting with onboarding as assigned

ESSENTIAL QUALIFICATIONS

  • Supporting customers and clients both in person and remotely
  • Rapid deployment imaging technologies MDT and SCCM
  • Windows 10\11 in a domain-managed environment
  • A general understanding of Office applications, DHCP, DNS, and TCP / IP, and wireless networking, as well as how to troubleshoot them.
  • General understanding of Multi-Factor Authentication methods.
  • A general understanding of modern Information Security principles and practices
  • Experience with a commercial ticketing system JIRA
  • An understanding of desktop and laptop hardware
  • Communicate openly and display respect and a desire to foster teamwork.
  • Able to quickly learn and implement new concepts
  • Calm in stressful situations and able to think through those situations to find the best outcome
  • Customer service ability and interpersonal skills
  • Organizational skills
  • Proactive on finding areas within our process that can be improved and making these suggestions to the team
  • Highly adaptable with problem solving

    • WHY AVERRO?

    BENEFITS : We offer premium benefits to our contractors.

    VETERAN OWNED : We support and place a high number of veterans.

    Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    View our privacy policy here :

    #AEROAVERRO

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    Help Desk Technician • Bellevue, WA, United States