Help Desk Technician 1
Contract
Job Site : Job No. : 31948
City : Bellevue
State : WA
Pay Range : $26-35 / hr DOE
Job Details :
BENEFITS : Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.
EXTENSION / CONVERSION : Eligible
ROLES & RESPONSIBILITIES
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Inventory Receiving, & Tracking
- Fulfil software requests
- Business travel support
- Demonstrate and assist with remote access to TerraPower resources
- Support users at Bellevue and Everett location.
- Assisting with onboarding as assigned
ESSENTIAL QUALIFICATIONS
Supporting customers and clients both in person and remotelyRapid deployment imaging technologies MDT and SCCMWindows 10\11 in a domain-managed environmentA general understanding of Office applications, DHCP, DNS, and TCP / IP, and wireless networking, as well as how to troubleshoot them.General understanding of Multi-Factor Authentication methods.A general understanding of modern Information Security principles and practicesExperience with a commercial ticketing system JIRAAn understanding of desktop and laptop hardwareCommunicate openly and display respect and a desire to foster teamwork.Able to quickly learn and implement new conceptsCalm in stressful situations and able to think through those situations to find the best outcomeCustomer service ability and interpersonal skillsOrganizational skillsProactive on finding areas within our process that can be improved and making these suggestions to the teamHighly adaptable with problem solvingWHY AVERRO?
BENEFITS : We offer premium benefits to our contractors.
VETERAN OWNED : We support and place a high number of veterans.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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