Help Desk Support Lead
This role will be supporting the Persistent Cyber Training Environment (PCTE) platform.
This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer.
You will be a member of the platform support team, and provide service design, transition, and operation , ensuring the services are aligned with the needs of the customer.
You will use Jira Service Manager tools, vSphere, and other tools to monitor and maintain the PCTE platform to ensure its at peak performance.
Required Experience / Qualificati ons
This role requires an ACTIVE TOP SECRET CLEARANCE upon hire
5-8 years of directly related experience supporting help desk operation
Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university.
5 years’ experience in lieu of degree)
- DoD 8570.01-M IAT Level II Security Environment Certification : CompTIA Security+ CE, CISSP
- Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
- Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE
- Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP)
- Experience in maintaining and supporting networks in NSX / NSX-T
- Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
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