Case Manager I AES (Anaheim Emergency Shelter)-11-145-SC / Anaheim

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Case Manager I is a high demand position that provides holistic, strength based, harm reduction case-management services specializing in housing to include, but not limited to : removing barriers in order to become housing ready, assisting guests with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking guests to on-site and off-site resources, assistance with applying for housing, assistance with locating housing, housing advocacy, assists with coordinating guest move out of shelter into housing. The Case Manager I searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services. The Case Manager I participates in weekly Coordinated Entry System (CES) housing match meetings to provide guest updates on individuals being discussed during meeting.

Essential Functions

Case Management :

• Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
• Maintain an active case load.
• Work with guests to remove barriers that would impede them from focusing on housing.
• Create a case plan with each guest and perform needs assessments to ensure proper services are offered.
• Meet with each guests on case load four times a month.
• Maintain case load tracking system current.
• Ensure guest case notes are entered weekly within internal and external databases.
• Assist guests with obtaining documents needed for housing.
• Schedule and facilitate weekly life skills groups related to housing needs such a; budgeting, how to be a good tenant, living independently, disseminating information on various housing programs.
• Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.

Housing Navigation :

Record Keeping :

Miscellaneous Duties :

Leadership Core Competencies

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving - Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Active Listening - Ability to focus completely on what the client is saying and not saying, to understand the meaning of what is said in the context of the client's desires and support the client self-expression.

Adaptability and Flexibility - Ability to adapt successfully to changing situations and environments, able to keep calm and flexible during difficult and stressful situations.

Time Management - Ability to prioritize responsibilities effectively, create and plan assigned tasks for sufficient deadlines, the ability to create to-do and checklists, set clearly defined goals, and sets good balance between work and family life.

Cultural Competence - Ability to embrace and respect the diversity of each and every clients served.

Continuous Improvement / Organizational Effectiveness - Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels

PAY RATE : $25.00-$27.00 / hr.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

Skills, Knowledge & Abilities

Qualifications

Education

Bachelors of Social Work (preferred)

Experience

Computer literate; effectively use computerized database for guest file management, with basic skills in Microsoft Office : Microsoft Word, PowerPoint, Excel, and Outlook email. (required)

Bilingual / Bi-literate English / Spanish preferred. (preferred)

Experience with tenant / landlord relationships. (preferred)

1-year experience with HMIS. (preferred)

Minimum 1-year experience in case management working with people in recovery, mentally ill and / or homeless. (required)

BSW or equivalent degree (preferred). (preferred)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.