Remote Customer Service Representative

Role Summary In this position, your day-to-day responsibilities revolve around engaging with members who have requested information about their available benefits. You’ll handle both inbound and outbound calls, coordinate and confirm appointments, walk clients through clear and concise virtual presentations, use basic computer tools to complete digital forms, ensure accuracy through quality control, and participate in leadership development as you grow. What We Provide Weekly advances along with performance-based bonuses Clear pathways for long-term career advancement Flexible scheduling to fit your lifestyle Remote work-from-home environment Residual income opportunities Comprehensive health benefits Personalized, hands-on 1-on-1 training Full benefits package Key Responsibilities Manage inbound and outbound calls with members Set and maintain appointments for individuals who have requested coverage information Deliver virtual presentations over Zoom and explain available programs in a simple, relatable way Assist clients in completing insurance applications accurately Track and report your daily metrics Participate in optional training sessions to enhance your skills Complete any follow-up or documentation requested by underwriting to finalize client approvals Minimum Requirements Excellent communication and interpersonal skills Strong time management and organization Must be at least 18 years of age High school diploma required (post-secondary education is an asset but not mandatory) Customer service, sales, or retail experience is helpful but not essential