Medical Support Assistant - 1

Job Title

Medical Support Assistant - 1

Location

PORTSMOUTH, VA US (Primary)

Job Type

Full-time

Job Description

SUMMARY

Perform the appointment process to include scheduling, rescheduling, and / or cancelling appointments as needed, including appointments for consult / referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Make clinical appointments and coordinate appointments with other direct care facilities as required. Appointments shall be made following MTF-provided appointing criteria and comply with Military Health System (MHS) access to care standards.
• Maintain appointment schedules, including after hours and secure messaging services.
• Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS). Register Patients not found in the computer system (newborns, etc.).
• Maintain accurate and up-to-date patient schedules and logs utilizing MHS Genesis system tools.
• Validate basic patient demographic information prior to booking appointment for patients and make required updates to ensure booking to proper Primary Care Manager (PCM).
• Contact patients to schedule, reschedule, and / or cancel appointments. Promote consult / referral specialty medical care -within the MTF or to civilian facilities.
• Assist in preparation of patient notices for appointment reminders, no shows, or reschedule / cancellations.
• Ensure delinquent and non-count appointments shall be resolved daily by end-of-day processing.
• Ensure the Patients' booking clerks are familiar with the appointing system process order of precedence for an appointment search for PCM booking.
• Document patient refusals with appropriate standard refusal codes.
• Answer calls within five seconds with the goal of a one call resolution to the Patient's needs. Continually work to reduce call abandonment rates.
• Provide proper instructions to patients calling after hours.
• Gather all pertinent information from patients who request to be connected to an afterhours, Provider On-Call, before making the connection.
• Manage secure messaging inboxes for each MTF and schedule appointments utilizing MHS Genesis. Once appointments are made, return a secure message to the patient notifying him / her of the appointment date, time, and any other pertinent instructions.
• Clear and Legible Report (CLR) PAT will track all MTF generated initial specialty care and urgent care referrals that were deferred to the network until closure.
• Capture the CLR as soon as a claim is discovered or requested by the referring provider.
• Check applicable claims database(s), when CLRs are undocumented in-patient records and manage assigned CLRs to closure.
• Notify referring provider of patient referral cancellations.
• Enter assigned referrals in CHCS as "Deferred Results Received," and notify the referring provider of all closed CLRs.
• Process all assigned CLRs placed in the e-FAX, or designated network folder by MTFs.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM QUALIFICATIONS

DESIRED QUALIFICATIONS & SKILLS

Job Requirements

WORK SCHEDULE

Full-time. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

None.

DRIVING REQUIREMENT

None.

WORK ENVIRONMENT

Work is primarily performed in a professional office setting, including the normal office equipment (e.g., computer, fax machines, copier) and with a wide variety of people in differing functions, personalities, and abilities.

PHYSICAL DEMANDS

Frequent sitting, standing, walking, or to be or remain in a position or state of inactivity. Occasional lifting of up to 30 lbs. It is Katmai's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

COMPENSATION & BENEFITS PACKAGE

Compliance :

To be considered for this position, all applicants must apply on the company website,

We are a VEVRAA Federal Contractor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

Benefits Package

Eligible

Education

High School Diploma / GED

Category

Professional

Exemption Type

Non-Exempt

Travel

None