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Service Reliability Engineer (Level 3)
Service Reliability Engineer (Level 3)Team Red Dog • Redmond, Washington, USA
Service Reliability Engineer (Level 3)

Service Reliability Engineer (Level 3)

Team Red Dog • Redmond, Washington, USA
23 days ago
Job type
  • Full-time
Job description

Team Red Dog is seeking an experienced Service Reliability Engineer (Level 3) to join our Global Technology clients operations organization. This remote role supports one of the worlds largest cloud platforms ensuring optimal service health and reliability across a complex live-site ecosystem. The right candidate will thrive in data-driven environments driving process improvements and influencing operational excellence using Azure Data Explorer Power BI and Windows Systems Engineering. This is a unique opportunity to make a measurable impact on global-scale services while collaborating with some of the industrys most innovative technical leaders.

Top Required Skills (Must Haves) :

  • Azure Data Explorer and Power BI : Build and maintain dashboards to visualize live-site health problem management metrics and incident hygiene.
  • Windows Systems Engineering : Deep understanding of infrastructure operations networking and storage to drive incident prevention and resolution.
  • Software Engineering Fundamentals : Ability to analyze service data automate reporting processes and support root-cause analysis with sound technical reasoning.

Opportunity Overview :

This role offers an exciting opportunity to work on large-scale service operations impacting millions of global users. Youll join a high-visibility team dedicated to improving uptime performance and reliability through proactive monitoring problem management and data insights. The position combines technical depth with strategic influence ideal for professionals who thrive at the intersection of operations analytics and cross-functional collaboration.

How you will make an impact :

  • Lead and facilitate live-site health reviews executive briefings and service review meetings.
  • Ensure smooth handoffs and metadata validation across operational shifts to maintain high-quality incident records.
  • Coordinate postmortem review sessions to capture insights promote learning and drive accountability for systemic fixes.
  • Collaborate with engineering teams to ensure retrospectives meet organizational standards and identify long-term improvements.
  • Design develop and maintain dashboards that provide clear visibility into service performance and operational metrics.
  • The expertise you bring :

  • 5 years of experience in Service Engineering SRE or Incident Management roles.
  • Strong technical background in Windows Systems Engineering networking and storage.
  • Proficiency with Azure Data Explorer (Kusto) and Power BI for analytics and visualization.
  • Strong communication and organizational skills including experience leading executive-level service review meetings.
  • Bachelors degree in Computer Science Engineering or related field (or equivalent experience).
  • What makes a candidate highly successful in this role :

    A successful candidate will have a keen eye for operational excellence and a talent for transforming complex technical data into meaningful business insights. They excel at driving structured problem management holding teams accountable for long-term fixes and continuously improving live-site reliability. This role suits professionals who balance strong analytical skills with clear communication and thrive in collaborative fast-paced environments.

    Why Work with Team Red Dog

    At Team Red Dog people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the worlds most inspiring companies is what sets us apart. We take the time to understand your unique skills strengths and passionsbecause we believe your career should reflect who you are.

    Whether youre looking to grow pivot or simply find a place where your work truly matters we offer opportunities that empower you to make a positive impact. With excellent benefits a supportive team and a role where you can thrive while doing what you love were here to help you take the next step with confidence. Join usand discover what it means to be genuinely valued in your career.

    Generous benefits package for qualified employees includes :

    Health insurance (medical dental vision and life)

    Employer-matched 401K plan

    Paid time off

    Paid holidays

    Profit sharing

    Estimated Start Date : Immediately

    Location : Remote (Candidates must reside in PST MST or CST time zones)

    Job # : 2386

    Job Type and Estimated Duration : W2 / Contract 40 hours a week 18-month commitment required

    Rate : $9800 $10900 / month

    At Team Red Dog we are committed to providing equal opportunities to everyone regardless of race ethnicity gender age religion sexual orientation disability or any other characteristic. If you need accommodation during the recruitment process reach out to and we will work to ensure an accessible experience. We strictly adhere to federal state and local laws to maintain a workplace free from discrimination and harassment.

    We offer competitive compensation aligned with U.S. industry standards and our final offer will reflect the candidates location job-specific skills experience and knowledge.

    All applicants must be authorized to work in the U.S. without the need for sponsorship.

    Team Red Dog is an E-Verify employer.

    Employment is contingent upon the successful completion of a reference and background check.

    Please no solicitations from C2C or recruiting firms.

    Key Skills

    Cluster,IT,B2C,Key Account,AutoCAD Drafting

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 9800 - 10900

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