Customer Care Specialist

A company is looking for a Customer Care Specialist to provide assistance to members and providers regarding programs, policies, and procedures.

Key Responsibilities

Answer incoming calls related to eligibility, benefits, claims, and authorization of services

Resolve customer administrative concerns and assist in claim resolutions as the first line of contact

Document customer interactions and provide information regarding in-network and out-of-network reimbursement rates

Required Qualifications

High School diploma or GED required

No prior experience necessary

Must be eligible to work in the United States without a work visa

Flexible in scheduling and comfortable with change

Proficient typing skills (average 35+ WPM) and ability to navigate various computer platforms