Talent.com
Operational Services Manager

Operational Services Manager

IOTA Community SchoolsMemphis, TN, US
30+ days ago
Job type
  • Full-time
Job description

Company Description

IOTA Community Schools is a network of four public charter schools in Memphis, Tennessee. We operate both "fresh start" schools and "zoned-enrollment" turnaround schools. From 6th through 12th grades, our schools serve predominantly minority and low-income populations likely to be first-generation college attendees.

Job Description

TITLE : Operational Services Manager

Classification : Full-time, Exempt, Salaried

Start Date : July 1, 2025

Location : Central Office

Travel : reliable transportation required between campuses and to events / home visits

IOTA Community Schools is seeking a full-time Operational Services Manager. This critical role will oversee and streamline the daily functioning of IOTA Community Schools' campuses in the following ways : school finance, authorizer compliance, and facilities management. They are a critical component to implementing effective operational and communications-related policies and procedures; maximizing available resources and developing strong outcomes. This role will lead work across multiple campuses and manage one team member.

Position is year-round with benefits. Work schedule is Monday-Friday with extra hours required as needed for facilities or compliance related items. This is an on-site role requiring consistent access to transportation to and between campuses and attending authorizer meetings. Travel the first year is expected around Memphis with possible limited travel to Little Rock. Subsequent years will include more travel to the Little Rock area.

ESSENTIAL RESPONSIBILITIES

School Finance :

  • Oversees procurement and purchasing for multiple campuses including placing orders, inventorying items received and handling returns / exchanges.
  • Procurement audit to ensure vendors selected by campuses match approved vendor list, pricing matches delivery, and POs and invoices align
  • Oversees the cash receipts and deposits through coordination with IOTA's Finance & Accounting Team to ensure effective implementation of financial policies
  • Work closely with Finance team to support accurate spend and make cost-saving recommendations
  • Monitors budget expenses to work with Principals on budget maintenance
  • Develops and deploys a centralized vendor selection process
  • Responsible for school-based contract management through Gatekeeper

Compliance (state / federal / authorizer) :

  • Ensures compliance requirements are completed on time.
  • Act as the owner for authorizer reporting calendar ensuring all submissions are completed
  • Leads the document collection and submission of federal, state, county and authorizer compliance requirements
  • Support schools with authorizer oversight visits, including compilation of materials and coordination of day-of operations
  • Assist in the development, preparation and document collection for new and renewal charter applications
  • Assist in the timely completion of federal and state level government program reports, such as Annual School Reports, Beginning of Year reports, and other comprehensive reports as required
  • Support the development, preparation and document collection of applications for District facilities
  • Maintain and organize internal and external records for current and historical reference and use
  • Help implement new systems and processes or surface 'continual improvement' projects that streamline organizational efficiency and promote excellence in service
  • Attend relevant authorizer, county, and state compliance meetings or webinars and support the codification of new compliance requirements as they surface
  • Support leaders by maintaining accurate records of compliance materials
  • Perform other duties as identified in order to meet departmental goals and objectives
  • Project manage initiatives as requested by leadership to include but not limited to initiative research, codification of systems, marketing materials / packaging documents for internal / external audiences
  • Facilities Management :

  • Manages routine maintenance requests for school in IOTA's work order system
  • Meet with Office Coordinators weekly to review walk-through logs and ensure maintenance, janitorial and pest control services are properly carried out
  • Manage a Facilities Associate and work as the primary point of contact with external vendors on larger school facilities projects
  • Partner with stakeholders as needed for facilities grants, financing, etc. to ensure facilities reflect IOTA's culture and mission
  • Manages school safety processes and compliance including administering trainings, coordinating drills and safety audits and liaising with security vendor and nursing partner; partners with Principal to respond to emergencies
  • Key Performance Indicators :

    Year 1 :

  • Deployment of a centralized (approved) vendor list within 6 months
  • 100 percent of users trained in procurement process indicate ability to use the system successfully
  • 100 percent of users training in cash-handling procedures and processes with monthly audits demonstrating 100 percent fidelity in use
  • 100 percent of monthly deposits reflect accurate processes and procedures
  • Deployment and implementation of cashless office structures resulting in 75 percent of funds received being cashless by the end of the year
  • On-Going :

  • Quarterly audit of procurement process reflects adjustments and results in recommendations for quarter-over-quarters savings
  • 100 percent receipt matching in the procurement process
  • 90 percent of procurement orders submitted follow the outlined process within 6 months of deployment
  • 100 percent of services have a PO created before invoice receipt
  • 80 percent of facilities tickets are resolved within one week with those marked urgent resolved within 48 hours
  • 100 percent of authorizer reporting calendar deadlines met
  • 100 percent of facilities-related compliance requirements met
  • 1-2 larger, cross-collaborative continuous improvement projects completed annually that streamline organizational efficiency and promote excellence in service
  • Cashless office structures result in 90 percent of funds received being cashless year over year
  • Qualifications

    The minimum qualifications for this position are :

  • Bachelor's degree required, or relevant experience will be considered
  • Experience with accounting software, point of sale, ticketing systems highly preferred
  • Must be proficient in new technology
  • 3-5 years of finance, operations, and leadership experience
  • Experience working in a school environment or with school-related compliance highly preferred
  • Experience with project management tools such as : Trello, Monday, Gatekeeper, etc. highly preferred
  • Must be able to pass a TB test and background check at the time of offer.
  • Must be well-organized, detail-oriented, and determined to succeed.
  • Must be able to prioritize multiple assignments and handle complex tasks in a fast-paced environment.
  • Demonstrated proficiency in writing and strong communication skills.
  • Adheres to the highest ethical standards, demonstrates an empathetic disposition and perseverance; uses discretion and good judgment; reflects an optimistic attitude, and conveys sensitivity to the needs of the school and its community.
  • Excellent interpersonal skills and a demonstrated record of completing assignments.
  • High level of initiative, creativity, and energy.
  • The ability to handle problems as they occur, and follow through on all aspects of the position.
  • Demonstrates a growth mindset and a desire to continually improve through feedback, coaching, and professional development
  • Dependability, humility, sense of humor, and a rock-solid commitment to IOTA's mission and the communities we serve
  • The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.

    Additional Information

    SALARY RANGE : $70,000-$75,000. We also offer a comprehensive benefits plan, 401K, and generous vacation time, as well as the opportunity to impact a growing, mission-driven organization that is committed to the success of students in public schools. Please note that we are unable to sponsor H1-B Visa applicants.

    Create a job alert for this search

    Operational Manager • Memphis, TN, US

    Related jobs
    Operational Readiness Project Manager

    Operational Readiness Project Manager

    Quanta part of QCS StaffingOhio
    Temporary
    Operational Readiness Project Manager - Ohio, US - 12-Month Contract .This is a fantastic opportunity for a Operational Readiness Project Manager to join our major, global pharmaceutical client on ...Show moreLast updated: 30+ days ago
    Manager, Professional Services

    Manager, Professional Services

    OpenTextSingapore, Michigan, Singapore
    Full-time
    OpenText Professional Services provides advice and guidance to our clients and partners on how to best adopt OpenText best practice. Managers lead our efforts with clients, partners, and our staff t...Show moreLast updated: 30+ days ago
    Operational Sales Regional Manager (Cataluña)

    Operational Sales Regional Manager (Cataluña)

    Rentokil InitialGavà, CT, es
    Full-time
    We are looking to hire a Regional Manager for our Pest Control Division, this individual is responsible for ensuring that customers remain at the centre of all operations.They will oversee the deli...Show moreLast updated: 30+ days ago
    • New!
    Account Manager, Client Services

    Account Manager, Client Services

    BrightSpring Health ServicesMemphis, TN, United States
    Full-time
    Account Manager, Client Services.US-LA-BATON ROUGE | US-LA-NEW ORLEANS | US-TN-MEMPHIS | US-MS-JACKSON.As a critical member of a dynamic, growing pharmaceutical services company, you will be vital ...Show moreLast updated: 18 hours ago
    Correspondent Client Services Manager

    Correspondent Client Services Manager

    First Horizon BankMemphis, TN, United States
    Full-time
    Description • • • •Location : • • On site at location listed in job posting.Summary • • First Horizon Bank - Correspondent Banking is a leading provider of specialty services for depository institutions...Show moreLast updated: 18 days ago
    Correspondent Client Services Manager

    Correspondent Client Services Manager

    First Horizon Corp.Memphis, TN, United States
    Full-time
    Location : On site at location listed in job posting.Summary First Horizon Bank - Correspondent Banking is a leading provider of specialty services for depository institutions (i.Services include d...Show moreLast updated: 18 days ago
    • New!
    Manager, Tissue Recovery Services

    Manager, Tissue Recovery Services

    Mid South Transplant CareersMemphis, Tennessee, US
    Full-time
    Did you know that one tissue donor can enhance the lives of more than 75 people? Since 1976, Mid-South Transplant Foundation (MSTF) has helped to facilitate the organ and tissue donation process be...Show moreLast updated: 4 hours ago
    • Promoted
    Manager, Tissue Recovery Services

    Manager, Tissue Recovery Services

    Mid South TransplantCordova, TN, United States
    Full-time
    ABOUT US : Did you know that one tissue donor can enhance the lives of more than 75 people? Since 1976, Mid-South Transplant Foundation (MSTF) has helped to facilitate the organ and tissue donation...Show moreLast updated: 7 days ago
    Correspondent Client Services Manager

    Correspondent Client Services Manager

    First Horizon National CorporationMemphis, TN, United States
    Full-time
    Location : On site at location listed in job posting.Summary First Horizon Bank - Correspondent Banking is a leading provider of specialty services for depository institutions (i.Services include de...Show moreLast updated: 30+ days ago
    Guest Services Manager

    Guest Services Manager

    Incredible Pizza CoCordova, TN, US
    Full-time
    At Incredible Pizza Company, we're all about fun! Our 1950s-themed family entertainment center features an all-you-can-eat buffet with over 100 delicious dishes (including our famous pizzas, of cou...Show moreLast updated: 23 days ago
    Technical Service Engineer | Technical Operational Services (all genders)

    Technical Service Engineer | Technical Operational Services (all genders)

    WomenTech NetworkRemote, US
    Remote
    Full-time
    As a Technical Customer Operation, you will play a critical role in implementing our software at new and existing customers. Your technical expertise will ensure seamless installation, configuration...Show moreLast updated: 30+ days ago
    R&R Financial Services - Operational Resilience - Manager

    R&R Financial Services - Operational Resilience - Manager

    PricewaterhouseCoopers Advisory Services LLCHybrid,US
    Full-time
    SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex ...Show moreLast updated: 30+ days ago
    Market Manager, Operational Compliance

    Market Manager, Operational Compliance

    Green Thumb IndustriesMaryland, United States
    Full-time
    The Market Manager, Operational Compliance provides leadership over the Retail and Production compliance program including appropriate direction, oversight and support for all compliance functions ...Show moreLast updated: 30+ days ago
    Environmental Services Manager

    Environmental Services Manager

    Yona SolutionsMemphis, TN
    Full-time
    Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, a...Show moreLast updated: 30+ days ago
    Manager - Client Services Administration

    Manager - Client Services Administration

    Tennessee Board of RegentsMemphis, TN, United States
    Full-time
    Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college.Southwest has 6 campuses / centers from which it offers over 100 programs and over 20 technical ce...Show moreLast updated: 18 days ago
    Operational Test Engineer

    Operational Test Engineer

    ORSA Technologies LLCNC, USA
    Full-time
    Quick Apply
    ORSA Technologies is seeking experienced Operational Test Engineer (OTE).Plans and administers performance tests on aeronautical equipment, controls, systems, and other products and systems.Designs...Show moreLast updated: 30+ days ago