Software Engineer Consultant - Pega CDH

Overview

This is a remote role that may be hired in several markets across the United States.

We are seeking an experienced Pega CDH Specialist who is solely focused on Pega Customer Decision Hub (CDH) to join our team. The ideal candidate will have deep expertise in 1 : 1 customer engagement, Next-Best-Action strategies, decisioning logic, and real-time customer interactions using the Pega CDH platform. This role is critical in driving personalized, data-driven marketing and customer experience strategies for the enterprise.

Responsibilities

Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules.

Develop and maintain customer journeys, treatments, and channels within the CDH framework.

Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion.

Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals.

Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc.).

Configure audiences, eligibility rules, and propositions for targeted personalization.

Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes.

Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases.

Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows.

Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies.

Continuously improve decisioning logic and model performance based on business results and A / B testing insights.

Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play.

Ensure solutions follow Pega best practices, guardrails, and governance standards.

Qualifications

Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance

OR

High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance

Area of Experience

Pega CDH

Preferred Qualifications

5+ years of hands-on experience exclusively in Pega CDH (Customer Decision Hub).

Strong understanding of Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and Strategy Designer.

Proven experience with adaptive and predictive models, real-time containers, and decision strategies.

Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows.

Experience in 1 : 1 customer engagement, cross-channel personalization, and real-time decisioning.

Strong grasp of data models, customer segmentation, and marketing KPIs.

Ability to work with SQL, JSON / XML, APIs, and data integration techniques.

Pega Certified Decisioning Consultant (PCDC) certification is strongly preferred.

Experience in banking, telecom, insurance, or retail domains using Pega CDH is a plus.

Familiarity with AI / ML concepts and marketing analytics tools is beneficial.This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until December 29, 2025.

If hired in North Carolina, the base pay for this position is generally between $129,130and $172,174.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

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Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.