Store Manager - San Jose Main Store

Description

THE SALVATION ARMY "DOING THE MOST GOOD"

SAN JOSE CA - STORE MANAGER

PAY RATE : $25.00

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY MISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES :

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

CORE COMPETENCIES :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location. This will be achieved through delivering desired results on the established key performance indicators prioritized to measure the success of the business.

2. Plans and directs the day-to-day operations of assigned store location. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.

3. Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results and corrective actions as needed, in coordination with the HR Generalist / Coordinator and District Sales Manager.

4. Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.

5. Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.

6. BRP (Back Room Processing) - Ensure Back Room Processors / Warehouse Associates work effectively and efficiently to meet daily processing goals.

7. Ensures that all store deliveries / product (Inventory management) is on the sales floor in a timely manner

8. Responsible for supervision, support, and conduct reporting of program Beneficiaries if / when Work Therapy Assignments are put in place at your location.

9. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (includes daily logging and completing of cash deposits), products for sale, equipment, and building security.

10. Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.

11. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Conduct and record mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings.

12. May transfer or be relocated to other stores based on business needs.

13. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to " Do The Most Good " at our Blossom Hill Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping / donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any Full-time shift including evenings, weekends, and holidays.

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest

Leader - Inspires teammates to follow them

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Dedicated - Devoted to a task or purpose with loyalty or integrity

Education

GED (required)

High School or Equivalent (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.