Patient Account Representative - Audiology

Hiring Department

Department of Otolaryngology

Job Description

The Department of Otolaryngology - Head and Neck Surgery at the University of Missouri is seeking a Patient Account Representative to provide essential administrative support to our Audiology Clinic. This role involves a range of clerical tasks focused on organization, coordination, and communication, ensuring efficient operation and exceptional patient care.

Duties and Responsibilities :

Patient Interaction :

• Serve as the first point of contact for general inquiries, walk-in audiology patients, and minor hearing aid repairs.
• Provide exceptional customer service and support.
• Manage patient check-in and check-out processes, including scheduling, canceling, and rescheduling appointments, and collection of payments and copays.
• Answer phone calls and direct them to the appropriate areas as needed.

Correspondence Coordination :

Data Management :

Additional Duties :

Qualification Preferences :

Shift

8am - 5pm, Monday - Friday

Minimum Qualifications

High school diploma or an equivalent combination of education and experience

from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of clerical experience; education may be used in lieu of

experience.

Anticipated Hiring Range

Salary Range : $16.68 - $21.42 hourly

Grade : PAT-005

University Title : PATIENT ACCOUNT REPRESENTATIVE, NON-CLINICAL

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Resume.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.